Oliver Wyman -Vector- Customer Support and Product Ownership Intern

Descripción del puesto:

Company:
Oliver Wyman

Description:

Location: Toronto, Ontario

Duration: May-August 2026

Position Summary:
We are seeking a proactive and enthusiastic Intern to join our Customer Support and Product Ownership teams. This role is an excellent opportunity to gain hands-on experience in customer relations and product management while contributing to our commitment to exceptional service and product excellence.

Key Responsibilities:
Customer Support Duties:
* Assist the customer support team in managing and responding to customer inquiries via phone, email, and chat.
* Document customer interactions and escalate issues as necessary to ensure timely resolution.
* Help analyze customer feedback and provide insights for product improvement.
* Participate in training sessions to familiarize yourself with our products and services.

Product Ownership Duties:
* Support the product management team in research and analysis for product enhancements.
* Assist in gathering requirements from stakeholders and documenting user stories.
* Participate in product testing and help ensure product quality and usability.
* Collaborate with cross-functional teams to facilitate communication related to product features and updates.

Qualifications:
* Currently enrolled in a degree program in Business, Marketing, Communication, or a related field.
* Strong written and verbal communication skills.
* Excellent organizational skills and attention to detail.
* Ability to work collaboratively in a team environment.
* Proficiency in Microsoft Office Suite and basic knowledge of customer support tools is a plus.
* Preference given to experience with JIRA, Jira Product Discovery, and Jira Service Manager

Benefits:
* Learning Opportunities: Gain practical experience in customer support and product management.
* Mentorship: Work closely with experienced professionals for guidance and development.
* Network Expansion: Build connections within the industry.

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual's particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person