HR Operations Intern

Descripción del puesto:

Role: HR Operations Intern
Location: Rockwell Business Center, Mandaluyong Metro Manila, Philippines (Hybrid - onsite once per month)
Salary: Metro Manila minimum wage
Duration: Minimum 3 months, up to 5 months maximum
Schedule: Monday to Friday, 12:00 PM to 9:00 PM (no weekend shifts)
Target Start Date: 12 January 2026
This posting is available to college students who are currently pursuing a voluntary internship.
It will remain open until we receive the required number of applications. We encourage you to submit your application promptly.
Why join Pearson's intern program?
Pearson is the world's learning company. We help people of all ages acquire the knowledge and skills they need to be successful in their work and careers. We believe that everyone should be able to keep learning, every day and in every way, throughout their lives. Bringing together everything we know about the science of learning and the latest technology; we're shaping the future of teaching and learning.
We're looking for the next generation of talented undergraduates to join our team for an unforgettable 3-5 month internship. An internship at Pearson is an opportunity to bring your own unique perspective as a learner, together with your academic knowledge, technical skills, and enthusiasm, to help create products that help fix the skills challenges faced by learners, employees and employers.
As one of our interns, you will gain a comprehensive introduction to our business. You'll be assigned to a team to support real-life projects that bring our products and services to life and are ready to launch to our learners. On-the-job training and professional development will be provided to enable you to contribute to the business. You'll also have direct access to a senior member of the team, as each intern will be mentored to help you make the most of the program.
We foster a work environment that's inclusive as well as diverse, where our people can be themselves. Every idea and perspective are valued so that our products reflect the people we serve - our teachers and students, employers and employees, and consumers and learners.
What Does the Internship Program Offer?
Successful candidates willwork with our Workforce Skills Division, a new division that offers many opportunities to innovate, design, and build new products, operations, and customer relationships in an entrepreneurial setting.
You will be paid for the duration of your internship at a pro rated salary of 15,247 per month.
About the Internship
The HR Operations Intern will gain hands-on experience supporting the Workforce Assessment Team. This role is crucial in ensuring the efficient delivery of world-class HR operational and transactional services, providing a fundamental understanding of core HR processes within a global organization.
Key Learning & Responsibilities
1. End-to-End Case Management & Operations
* Manage HR service requests (cases) from intake to resolution, following established policies.
* Use ServiceNow to log employee queries, track progress, and ensure timely case closure.
* Learn how HR policies and procedures translate into daily operations through ownership of case lifecycle processes.
2. Stakeholder Communication & Support
* Respond professionally and efficiently to employee inquiries, ensuring excellent customer service.
* Collaborate with SMEs, HR Business Partners, Country HR teams, employees, and Line Managers to gather data and resolve complex cases.
* Provide and request case status updates to ensure transparent communication.
* Coordinate with third-party service administrators when needed.
3. Compliance and Process Improvement
* Follow Data Privacy rules and properly report any breaches.
* Adhere to escalation processes and learn when to transition complex queries to Tier 2 teams.
* Contribute to best practices, knowledge sharing, and process improvements within HR SSC.
What You Will Gain
* Practical experience using enterprise ticketing systems (ServiceNow).
* Deep understanding of global HR operations, compliance, and Data Privacy/GDPR.
* Strong communication and stakeholder management skills.
* Exposure to HR functions across a multinational organization.
Minimum Requirements
* Interest in HR, business operations, people management, or related fields.
* Effective written and verbal communication skills.
* Demonstrated learning agility and ability to influence without authority.
* Ability to work in a team and contribute to a positive, collaborative environment.
* Familiarity with Microsoft Office and collaboration tools (Word, Excel, PowerPoint, Teams).
* Eligible to work in the UK and able to travel to a Pearson office if required.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Pearson believes that wherever learning flourishes, so do people. We value diversity, equity, and inclusion and foster a workplace where everyone can learn, grow, and thrive.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Human Resources
Job Family: HUMAN RESOURCES
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Workplace Type:
Req ID: 21847
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