Junior IA & Technical Project Manager (Apprentice)

Description du poste:

LumApps is now more than just an Employee Experience Platform - it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees.
Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program.
✨ In 2025, LumApps strengthened its leadership position by partnering with Beekeeper, a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers - from HQ to the frontline.
Our mission: To make people feel that they belong and have a purpose.
To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to:
🎯 Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites,
🎯 Transform employees into real ambassadors of their company,
🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips,
🎯 Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.
With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.

If these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving": apply now!
*Team*
In a phase of hyper-growth, LumApps must industrialize its expertise. This role goes beyond traditional support: you are the Technical Scalability Architect and the AI Expert for our EMEA partner ecosystem.
Your Mission is Threefold:
* Technical Gatekeeper: Act as the guardian of technical standards to ensure high-quality entry and integration.
* GenAI Deployment: Implement Generative AI solutions to automate knowledge sharing and support processes.
* Knowledge Transformation: Turn every interaction into a permanent asset, empowering our partners to be 100% autonomous.
The Ultimate Goal:
Your work will drive the implementation of an automated documentation system designed to achieve several Key Results:
* Boost Partner Autonomy: Empower partners to solve challenges independently.
* Deflect Support Requests: Significantly reduce the volume of incoming partner queries.
* Drive Business Growth: Increase overall business volume through streamlined operations.
* Elevate Deployment Quality: Ensure higher standards and consistency across all implementations.
*Missions*
AI Implementation & Automation
* Deploy and Administer AI Tools: Leverage advanced tools to automate partner responses and build intelligent agents designed to assist in deployment.
* Shift to Self-Resolution: Transition from traditional manual support to an AI-augmented self-resolution engine, ensuring instant and scalable assistance.
Ecosystem Gatekeeping
* Technical Entry Qualification: Act as the primary filter for technical inquiries, enforcing the "Support Protocol" and ensuring high-quality input.
* Partner Education: Train partners on rigorous auditing standards (e.g., HAR logs, technical context) to streamline troubleshooting.
* Resource Protection: Sanctuarize the time of our R&D and Internal Support teams by resolving issues upstream.
Knowledge Engineering
* Trend Identification: Analyze partner needs to identify recurring technical trends and knowledge gaps.
* Expert Content Creation: Produce high-level technical articles, "Deep-Dive" documentation, and "snack-style" video tutorials (Loom).
* Source of Truth: Build and maintain the ultimate technical Source of Truth on our dedicated portal, "The Hive."
Expertise Bridge
* Strategic Collaboration: Work closely with the Solution Engineering (CSE) team to validate complex designs and API/SDK integrations.
* Alignment: Ensure seamless consistency between the Product Vision and the technical realities of the field.
*Skills*
* Currently studying Computer Science, IT Management, or a related technical field.
* Technical DNA: Familiarity with SaaS architectures, APIs, and Identity Providers (Azure Entra ID, Okta, Google OIDC).
* Communication: Exceptional ability to simplify complex technical concepts into clear, written documentation.
* Languages: Fluency in English (mandatory for EMEA scope) and French, german fluency is a plus.
* Mindset: You don't like answering the same question twice. You prefer building a system that answers for you.
* What you will learn:
* Hyper-Growth Experience: Immerse yourself in a high-growth SaaS environment, learning how to scale operations with agility and speed.
* Strategic Partnerships: Gain direct exposure to working within an ecosystem of global tech leaders like Google Cloud and Microsoft 365.
* Market Leadership: Work for a recognized Gartner Magic Quadrant Leader, positioning yourself at the forefront of the Employee Experience (EX) market.
* Enablement Strategy: Master the methodology behind enabling a global partner network to sell and deploy high-performance software.
💡 Why You'll Love Working at LumApps
We're proud to offer a work environment where people feel supported, valued, and empowered. Here's a peek at what we offer:
🏡 Hybrid work model - 2 days at the office, 3 days remote
🕒 RTT days - ~10 extra days off per year
💳 Meal vouchers (SWILE) + free snacks & coffee
🧘‍♀️ Yoga classes - Take a mindful break in our Paris office
👶 Supportive parental leave and family moments - yes, even a Christmas party for your kids !
🛡️ Health insurance (ALAN) - 60% covered + full life & disability cover
🎉 Afterworks, team celebrations & seasonal parties
🗣️ French & English lessons, professional development & access to Leeto CSE

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences