Lead Training & coaching - Private Banking

Description du poste:

Training & Coaching Lead - Private Banking

The Team
ING Private Banking is on an ambitious growth journey. We aim to deliver a best-in-class experience for our clients and empower our commercial teams to excel. To achieve this, we are reinforcing our central teams to ensure consistent, high-quality training and coaching for all commercial profiles and their management.
You'll join a dynamic team committed to building strong capabilities across our sales force and middle management, ensuring a uniform and effective way of working.

Your Role: Training & Coaching Lead (GJA 18)
Your mission is clear: equip our bankers and managers with the knowledge, tools, and coaching they need to deliver outstanding client service. As Training & Coaching Lead, you will take the lead in designing and implementing the training and coaching framework for ING Private Banking's commercial teams.
* Coordinate and manage commercial skills training in partnership with - at start- an external training bureau.
* Provide managers with the tools, frameworks, and best practices to organize their own coaching sessions effectively and consistently.
* Ensure all training content and methodologies remain up-to-date, relevant, and aligned with market best practices, so bankers are equipped to deliver the highest level of service to clients.
* Coach middle management and bankers, supporting them in achieving their objectives and strengthening leadership capabilities.
* Drive a uniform way of working across all commercial profiles, including canvassing and 121 coaching sessions.
* Partner with sales managers and external experts to ensure best practices and continuous improvement.
* Monitor training needs and anticipate resource requirements for future growth.
* Act as a key driver in aligning expectations for leadership coaching and onboarding processes.

What Makes You Successful
We're looking for someone who:
* Has proven experience in training and coaching commercial teams, ideally within financial services or a similar environment.
* Understands the dynamics of the commercial cycle and how to embed a structured cadence.
* Is a strong people manager with the ability to lead and inspire a team.
* Communicates fluently in Dutch, French and English (written and spoken).
* Is proactive, structured, and able to translate strategic objectives into actionable plans.
* Thrives in a collaborative environment and enjoys building capabilities from the ground up.

What We Offer
* A central role in shaping the development of ING Private Banking's commercial teams.
* A dynamic, informal environment with innovative colleagues.
* Hybrid working model and flexible benefits.
* Opportunities for personal development and career growth.
* Autonomy to organize your work while ensuring continuity and impact.

Ready to Empower Our Teams?
There's never been a more exciting time to join ING. We're transforming banking-focused on our clients, powered by technology, and driven by passionate people