Credit Collection Officer

Description du poste:

At Edenred, we believe that healthy and engaged employees are the foundation of a thriving organization. Every day, we provide innovative solutions to improve the lives of millions of Belgians by connecting 1.8 million employees, 70,000 companies, and tens of thousands of merchants and partners.

But it is as a team that we continue to improve the workplace and imagine the world of tomorrow. What if you were part of it?

At Edenred, we recognize, recruit, and develop all talents while respecting each individual's uniqueness.
We encourage and consider all applications without distinction of origin, gender, identity or expression of gender, sexual orientation, age, disability status, or any other protected criteria as defined by Unia.

YOU WILL VIBE WITH US:

We are looking for a Credit Collection Officer to join our Finance Department.

As a Credit Collection Officer, you will join a team of 5 people dedicated to credit collection with a strong link with the accounting team (7 people). You will report to the Head of Credit & Collections and to the Finance Director.
The Credit Collection Officer is regularly in contact with key stakeholders apart from clients such as finance managers, sales teams and customer care teams.

Under the supervision, guidance, and support of the manager, the Credit Collection Officer will be in charge of:
* Manage the client portfolio.
* Handle outbound calls with clients regarding payment delays.
* Treat client requests per phone, e-mail and ticketing (such as invoice copies, reimbursement of wrong payment, direct debit activation, orders' release, …)
* Keep the client master data up to date.

WE WILL VIBE WITH YOU

* You have at least one professional experience in a customer-facing role and are eager to learn and progress in Credit Collection.
* You are comfortable with IT tools and proficient in Excel (basic functions and shortcuts). You also possess basic knowledge in accounting and a genuine interest in the field.
* You demonstrate good communication skills and are bilingual in French and Dutch (oral and written). English will be an additional asset.
* Being familiar with tools such as Oracle, Sidetrade, Zendesk and/or Excel is a plus.
* You are customer oriented, proactive, a team-player, organized and with sense of accuracy. Enthusiasm and sense of humor are welcome !

START DATE

ASAP

OTHER INFORMATION

* Full-time contract (38 hours/week): 6 months of interim period followed by a permanent contract.
* Location: Brussels (Auderghem)
* A stimulating position within a dynamic organization that focuses on technological innovation to enhance workers' purchasing power.
* The opportunity to work remotely 2 days a week after the integration period (6 months) with your manager's approval, including a homeworking allowance of 115EUR.
* You are covered with hospitalization and ambulatory care insurance (with the option to extend it to your family).
* You benefit from all Edenred-solutions, such as vouchers but also Edenred Engagement (including Edenred Discounts).
* Your public transport commuting expenses are fully (100%) covered by Edenred.
Enrich connections. For good

Throught its purpose, Edenred affirms its commitment to creating sustainable value for all its stakeholders through these connections. It sheds new light on the ambition carried by Edenred, weaving a close link between its roots, the current dimension of the Group, and the future it envisions.

At Edenred, customer passion, respect, imagination, simplicity, and entrepreneurial spirit are our values. For all those who need to feel excited in their professional life, we are the best company to work and grow with