Technical Customer Success

Description du poste:

🌍 We're making security suck less for developers.
Security tools haven't kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.
We're taking on legacy security tools teams have been stuck with, and we're winning. If you want to help us take market share and build products developers actually enjoy using, you're in the right place.

Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We're building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.

As a Technical Customer Success, you'll be a crucial bridge between our customers and Aikido Security's platform, driving adoption, ensuring value realization, and protecting against churn. Your role focuses on helping customers unlock the full potential of Aikido while addressing and resolving any challenges they face.

Responsibilities
* Engage with 'accounts at risk' to prevent churn.
* Drive product adoption and maximize customer value.
* Escalate complex issues.
* Debug and resolve workflow issues.
* Drive onboarding and deployment for new clients.
* Deliver training sessions to customer teams.
* Share customer insights with the product team.

* Medior profile with prior experience in technical support, technical account management, or a similar role.
* Tech-savvy, with the ability to debug and investigate technical workflows.
* Strong communication and proactive, with a "get stuff done".
* Comfortable working independently and managing multiple priorities.
* Fluent in English.

What you can expect
* High-impact position in a fast-growing company
* Fast growth of responsibility
* A company that sticks to its values in an open and informal atmosphere (see our culture page on the website for more details)
* Flexibility in working hours
You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation, or any disability