Junior Collections Analyst GBS FSSC

Description du poste:

Company Description:

SGS is the world's leading inspection, verification, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description:

Collections Analyst (O2C)
Role Objective:
Ensure timely collection of outstanding receivables, supporting healthy cash flow and efficient accounts receivable management.
Key Responsibilities:
* Contact customers to collect overdue payments based on aging reports.
* Perform ongoing follow-ups via phone, email, and other communication channels.
* Maintain accurate and detailed records of collection activities and payment status.
* Conduct account reconciliations and review/distribute customer statements.
* Manage deductions and resolve payment disputes in coordination with internal teams.
* Provide feedback on bad debt exposure and potential write-offs.
* Support credit evaluations and credit limit management with the Credit team.
* Escalate complex issues or disputes when required.
Cross-Functional Collaboration:
* Work closely with Accounts Receivable (AR), Credit, Operations, Sales, Local Finance, Customer Service, and other stakeholders to resolve payment-related matters.
Process & Compliance:
* Contribute to continuous improvement initiatives within the Order to Cash (O2C) process.
* Ensure compliance with company policies, procedures, and internal controls.
* Support ongoing maintenance and updates of process documentation.

Qualifications:

Education
* High School diploma required.
* Technical, Technologist, or Professional degree in Finance, Accounting, Business Administration, Economics, Engineering, or related fields (preferred).
Experience
* 1-2 years of experience in financial operations, administrative, or collections roles.
* Experience in B2B environments is preferred.
Technical Skills
* Proficiency in Microsoft Office (Excel, Word, Outlook - intermediate level).
* Experience with ERP systems such as Oracle (preferred).
* Basic knowledge of account reconciliations and accounts receivable management.
Note: If candidates do not fully meet all technical requirements, the company will support their development through training programs.

Additional Information:

Employment Conditions
Contract Type:
* Indefinite-term contract, directly with SGS - GBS.
Working Hours:
* Monday to Friday
* 8:00 a.m. - 5:00 p.m.
Compensation (All amounts in Colombian Pesos - COP)
* Base Salary: COP $2,600,000
* Transportation Allowance: COP $200,000
* Wellness Allowance: COP $300,000
* Annual Retention Bonus: COP $2,400,000