People Services Generalist

Description du poste:

Job title: People Services Generalist
Location: Bogotá

About the job
Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives.
Sanofi Global Services Bogotá Hub plays a key role in delivering best-in-class HR services across the Americas region. As part of the Employee Experience organization, the HR Services Analyst supports employees and managers by providing high-quality HR operational support, managing inquiries, maintaining employee data, and ensuring an exceptional employee experience through efficient service delivery.
This role acts as a trusted point of contact for HR-related questions and system support, ensuring compliance with global processes, local regulations, and agreed service levels while contributing to continuous improvement initiatives.
We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. Ready to get started?

Main responsibilities:

* Manage HR inquiries from employees through phone, email, and case management tools
* Provide timely and accurate support on HR policies, procedures, and systems
* Record, track, and resolve cases in accordance with established service level agreements (SLAs)
* Deliver a high-quality customer experience while ensuring compliance with HR processes and guidelines
* Support the creation and maintenance of knowledge articles and documentation
* Support maintenance of organizational structures and position management within HR systems
* Assist with organizational changes and master data management activities
* Provide functional support for HR systems such as Workday, MyPortal, Qlik Sense, and other HR tools
* Support international mobility processes and employee data management activities
* Prepare and monitor reports related to data quality and data cleansing initiatives
* Maintain user manuals and process documentation for HR systems
* Provide functional support to employees, managers, and stakeholders during process execution
* Monitor SLA performance and prepare reports, alerts, and follow-up actions
* Deliver training and support regarding HR Services tools and processes
* Escalate issues when required and ensure timely resolution
* Support onboarding activities and training for new employees
* Deliver training sessions to managers on Workday roles and responsibilities
* Participate in testing activities related to Workday and other HR system enhancements
* Prepare and validate bulk upload files in collaboration with Master Data teams
* Monitor HR Services KPIs and proactively identify potential process risks
* Contribute to process improvement initiatives through simplification, standardization, and elimination of non-value-added activities

About you

Experience
* Experience in HR Operations, Shared Services, Employee Services, Customer Service, or related functions is preferred
* Experience working with HR systems and ticketing tools is a plus
* Experience supporting employees in a service-oriented environment is desirable
* Knowledge of HR processes and employee lifecycle activities is an advantage

Soft & Technical skills
* Strong customer-service orientation and problem-solving skills
* Excellent communication skills, both verbal and written
* Strong attention to detail and organizational skills
* Ability to manage multiple priorities while meeting deadlines and SLAs
* Proactive mindset with a focus on continuous improvement
* Strong collaboration and stakeholder management capabilities
* Ability to work effectively in multicultural and virtual environments
* Experience with Workday or other HR systems is preferred
* Familiarity with ticketing/case management tools
* Proficiency in Microsoft Office applications, especially Excel and PowerPoint
* Experience with reporting and data analysis tools is a plus
Education
* Bachelor's degree in human resources, Business Administration, Psychology, Industrial Engineering, or related field
Languages
* English: Advanced level.

Why choose us?
* Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
* You'll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.
* You'll be part of a truly diverse cross-cultural team and can have real business impact.
* Flexible working policies, including up to 50% remote work.
* Private medical care, life and health insurance, and gender-neutral paid parental leave
* Colombia is one of Sanofi's key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.
* Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.

Pursue Progress. Discover Extraordinary.
Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
To apply under the disability condition, it is necessary to have a certificate issued in accordance with the provisions of the Ministry of Health and Social Protection to comply with the obligations established in Law 2466 of 2025 regarding the hiring of people with disabilities.

If you require any reasonable accommodation or adjustment during the recruitment process, please inform the Talent Acquisition team. This information will be treated confidentially and will not impact your application.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com