Service Administrator

Description du poste:

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of - for food, people and the planet.

Job Summary

In this role you will have to execute the delivery of high-quality service administration, for a defined CSO (Customer Service Operations) area, to the relevant field force stakeholders. Ensure that the relevant stakeholders are involved in a timely manner and with a high level of co-operation to drive satisfactory back-office administration. Execute Order Fulfilment Service Product process for internal reporting and intercompany billing.
Execution of OFSP (Order Fulfillment Service Product) process for internal reporting and intercompany billing will be also part of the role.
The position is based in Arganda del Rey, Spain.

What you will do

* Execute the delivery of high quality service administration, for a defined CSO (Customer Service Operations)area, to the relevant field force stakeholders.
* Ensure that the relevant stakeholders are involved in a timely manner and with a high level of co-operation to drive satisfactory back-office administration.
* Master Data Management owner for work centers
* Execute internal order management and follow up
* Execute end-to-end intercompany billing for Service Engineers borrowed from one market to another market by opening service orders
* Execute service administration with consistent application of global standards, processes, local and legal requirements.
* Participate in the continuous improvement activities and implementation of best practices related to service administration
* Local logistic - of tools and templates required for service events
* Travel arrangement supports for service engineers
* Provide active support in Knowledge Transfer

We believe you have

* To be a successful candidate you should have a University Degree in Business Administrator or equivalent.
* You are fluent both in English and Spanish (written and spoken). Portuguese language knowledge is an advantage.
* You already gained experience in administration: ideally you worked at least one year in a support function.
* Experience in sales, key account management is valued.
* To be successful in the role you should have SAP knowledge.
To be a successful candidate you are a team player, you have good communication and collaboration skills
* You are also pro-active in your work and have an open-minded personality.

We Offer You

* A variety of exciting challenges with ample opportunities for development and training in a truly global landscape

* A culture that pioneers a spirit of innovation where our industry experts drive visible results

* An equal opportunity employment experience that values diversity and inclusion

* Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.

This job posting expires on 27 April.

If you have any questions about your application, please contact Veronika Parragi-Hurtony.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide