Client Advisor - Madrid

Description du poste:

Descripción del puesto

Role Overview

We are seeking a passionate and client-focused Client Advisor to join our team in Madrid, representing our esteemed brand within the luxury retail sector. As a key point of contact for our clientele, you will deliver exceptional service, build lasting relationships, and embody the brand's values through every interaction.

Key Responsibilities

* Provide each client with a personalized and memorable shopping experience, reflecting the highest standards of luxury service.
* Engage with clients to understand their needs and offer tailored product recommendations to enhance satisfaction and loyalty.
* Contribute to a welcoming and elegant boutique environment by supporting daily operations and maintaining impeccable product presentation.
* Act as a brand ambassador by demonstrating in-depth product knowledge and delivering compelling storytelling to inspire clients.
* Leverage CRM tools to support clienteling efforts, including follow-ups, client outreach, and relationship building.
* Work collaboratively with the team to achieve individual and boutique sales goals.
* Uphold visual merchandising and stock management standards to ensure a premium in-store experience.Profile Requirements

* Previous experience in a client-facing role, ideally within the luxury retail or fashion industry.
* Strong interpersonal and communication skills, with the ability to create genuine client connections.
* Detail-oriented, organized, and proactive in delivering outstanding service.
* Fluent in Spanish and English; additional languages are considered an asset.
* Passion for luxury, fashion, and delivering a best-in-class client experience