Warranty Specialist

Description du poste:

Work Location: Mexico City
Work Schedule: Full-time
Modality: Hybrid
Level: Specialist
Education: Bachelor's Degree in Mechanical Engineer, Industrial Engineer, Automotive Engineer or similar
Travel Required: 30% (Valid driver license is a must, active passport and VISA is preferred)

Join us and lead innovation with us.
We are currently seeking a Warranty Specialist to join our Quality team. This role is responsible of analyzing, validate warranty claims from Latin American markets and generates alerts for the Field Quality Improvement team. As well as providing remote or face-to-face technical assistance to countries in the Latin American region for warranty procedures and policies. Contribute to improve and create effective communication with NSCs to improve response times for the benefit of the client.

A day in the life of this role:
* Management of monthly warranty payments (Contractual, Campaigns and Goodwill)
* Monthly Pending List analysis and uploading on LATIS system.
* Warranty Claims Validation and approval on FALCON system.
* Yearly warranty conditions update for main NSC's (Labor and Parts Rate)
* Support to NSC's related to Warranty topics. (Claiming errors, Rejects, Best Practices, etc.).
* Measurement for warranty claiming Leadtime of all NSC's.
* Create monthly report to inform management warranty contractual payment.
* Goodwill evaluation to grant support to vehicles outside their warranty period.
* Create reports to Finance team for Contractual warranty and Goodwill payment.
* Create and share with NSC's Bulletins for general information and policies informed by NML.
* Prepare and update warranty procedures for NSC's
* Promote the correct use of the systems according to the procedures and policies for the warranty payment.
* Handling of electronic service manuals and part catalogue to consult components and specifications of each vehicle.

Who We're Looking for:
Mandatory Requirements:
* Bachelor's Degree in Mechanical Engineer, Industrial Engineer, Automotive Engineer or similar
* Experience with Areas related with Customer Satisfaction in the Automotive Industry is preferred.
* Data Management
* Knowledge of warranty processes and claims validation (Contractual, Campaigns and Goodwill).
* Experience handling warranty and administrative systems.
* Knowledge of automotive service processes.
* General understanding of vehicle operation and functionality
* Strong attention to detail and high sense of responsibility.
* Clear and effective communication skills with regional and cross-functional teams.
* Strong organizational skills with the ability to manage multiple topics simultaneously.
* Service-oriented mindset.
* Problem-solving skills and ability to work effectively in a team.
* Continuous improvement mindset with a focus on process automation.
* Travel Required: 30% (Valid driver license is a must, active passport and VISA is preferred)
* Advanced English level (minimum 500 TOEIC points).

Desirable Requirements:
* Bachelor's degree in Business Administration, Finance, or Accounting.

What You'll Look Forward to at Nissan:
Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, interdepartmental moves, and innovative learning platforms. Enhance your skills through seminars and leadership training, all while playing a vital role in shaping the future of mobility. From day one, you will have the support to face challenges and contribute to impactful solutions across our organization.
Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offers that may vary depending on location and role.

Nissan (NMEX, NEdM, NRFS, NRFM, and ANZEN) hires based on compliance with the job profile requirements for the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political opinion, national or social origin, economic position, birth, or any other condition.
By applying for the announced position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, among others, proprietary information, financial data, and other assets requiring protection. Nissan Mexicana and its subsidiaries guarantee confidentiality and compliance with all legal requirements related to the use of such information. By applying for this position, you consent to this verification.

NISSAN FOR EVERYONE
People are our most valuable resource, and diversity and inclusion are essential to maximizing the potential of every team member. Our Corporate Diversity Initiative ensures that our work environment responds to the unique needs of our employees and customers. We are committed to creating a culture in which all individuals feel included, respected, valued, and heard.
At Nissan, we value inclusion across all areas of our business and strive to reflect the diversity of our customer base and the communities we serve. Join us in our commitment to diversity and inclusion.

THIS IS NISSAN:
https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQaMéxico City Ciudad de Mexico Mexico