Customer Onboarding Manager

Description du poste:

At Bynder, we don't just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact.
In an era of exploding content volume and complexity, the world's most iconic brands, including Spotify, Campari, and Lacoste, trust Bynder as their single source of truth for creative content. Our industry-leading DAM platform serves as the strategic engine for brand governance and control.
We are leading the shift from management to AI-powered content orchestration. By integrating human-led, customizable AI Agents directly into our enterprise-grade infrastructure, we enable brands to augment their workforce and intelligently automate high-effort workflows without sacrificing brand integrity. We turn creative content into intelligent assets that accelerate personalization and drive measurable business outcomes.
Ready to grow your career by helping the world's leading brands deliver exceptional content experiences? Join our global team of 600+ 'Byndies' and help 4,000+ organizations work smarter with their content. Explore this opportunity and apply now to join our team.

The Mission

You are being hired to streamline and accelerate the onboarding journey for our mid-market customers across EMEA. Your mission is to ensure every regional brand seamlessly adopts Bynder as their essential engine for digital transformation, realizing instant value from Day 1.

Your First Year: The Impact Roadmap

We hire for outcomes. Here is what success looks like in your first year:
* Day 90: You've fully mastered the Bynder platform, our proprietary onboarding methodology, and delivered your first high-satisfaction core system configuration.
* Day 180: You are a performance multiplier, smoothly juggling a concurrent portfolio of 10-15 mid-market projects, accelerating project delivery timelines, and directly boosting regional Net Retention targets.
* Year 1: You have fundamentally leveled up our portfolio configuration frameworks, successfully embedded AI-driven tracking efficiencies into your weekly workflow, and become a culture carrier who routinely secures high-quality customer advocacy milestones and G2 reviews.

The Team: Winning Together

At Bynder, collaboration is our superpower. You'll join a highly focused, agile squad of onboarding professionals who believe in sharing technical knowledge and winning as one. You will partner closely with our Sales, Customer Success, and Product teams to champion customer needs and position our clients for long-term growth.

What You'll Do (Weekly Focus)

To reach your milestones, you will spend your time:
* Project & Implementation Management: Fully lead the onboarding project lifecycle for assigned accounts, ensuring a seamless, timely, and complete configuration of the Bynder suite.
* Consulting & Taxonomy Strategy: Advise customers on asset bank taxonomy, metadata structures, governance, and custom workflows tailored to their unique business use cases.
* AI-Driven Productivity: Actively leverage modern AI tools to accelerate daily workflows, automate routine reporting, and analyze customer meeting insights (such as sentiment analysis and transcript summaries) to continuously optimize project delivery.
* Business & Revenue Contribution: Drive positive time-to-value to directly impact regional Net Retention targets. Proactively identify expansion opportunities during onboarding and pass them to Sales to help meet team ARR growth goals.
* Advocacy & Sourcing: Serve as the customer's voice to the Product Team regarding enhancement requests. Celebrate successful deployments by driving customer advocacy and sourcing high-quality G2 customer reviews.
* Data & Portfolio Tracking: Maintain meticulous project hygiene by accurately tracking time allocation, budget burn rates, and project risks across your portfolio within internal systems like Kantata (Mavenlink), Jira, Catalyst, and Salesforce.

Your Profile

We look for the following competencies to thrive in this role:
* Expertise: Relevant experience in project management, SaaS technical implementation, implementation consultancy, or digital asset management-ideally within digital industries. You bring a proven track record managing standard SaaS implementations, with experience handling a concurrent portfolio of 10-15 mid-market projects at the same time. You possess a strong affinity for technology, including a massive plus for experience with APIs, integrations, or video editing software, and are comfortable getting used to-and experimenting with-AI platforms to drive personal and operational efficiency.
* Language & Travel: Fluency in English and proficiency in German or French is a major advantage; willingness to travel as needed, including working from our Amsterdam office at least two times a week, is required.
* Complexity: Advanced critical thinking and analytical skills, with the ability to distinguish accurately between minor setup issues and major blockers. You love a challenge, learn complex systems quickly, and proactively seek out solutions autonomously to guide mid-market customers through digital asset transformations.
* Ownership: An action-oriented, proactive mindset where juggling multiple concurrent customer projects is second nature to you. You enjoy working smart, taking the initiative to act quickly on minimal information, and proactively pushing yourself and others toward successful milestones using all tools at your disposal. You possess strong organizational skills, setting explicit goals, tracking progress flawlessly, and mobilizing internal resources (like technical setup and data migration teams) efficiently.
* Collaboration: Excellent oral and written communication skills, with the ability to present comfortably to diverse groups and excel at translating complex technical logic into clear, simple business terms. You act in the customer's best interest, manage expectations confidently, and smoothly navigate difficult conversations with executive-level stakeholders. You genuinely enjoy working with all types of people, actively give and receive constructive feedback, and excel at diffusing tense, high-escalation situations.

Why you'll love Bynder!

At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It's common to find colleagues hanging out after work - if you believe in "be nice, work hard, have fun", you'll have an office full of friends.

What we have

* Challenging and inspiring work environment
* Learning and Development budget
* Commuting budget
* Mental Health and Well-being Support
* Bynder Love "stipend"
* Unlimited vacation policy
* Volunteer Time Off
* Team and Company activities
* Complimentary Lunches and Snacks
* Offices in Amsterdam or Rotterdam

Our Commitment:

Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.
Just as we are never finished innovating, Bynder's dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.
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