Customer Service Coordinator

Description du poste:

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

Your Mission:
Are you communicative, service-oriented and will you help keep the automotive aftermarket running smoothly? As our new Customer Service Coordinator, you will represent Valeo towards our customers in the BENELUX, DACH and Nordics region by providing professional support on their orders and deliveries. With your proactive mindset, you will not only ensure excellent service but also contribute to improving our processes.

We are looking for a Customer Service Coordinator to join our Helmond (NL) location.

Your responsibilities:
* Handle daily customer interactions via phone and email, ensuring professional and timely service;
* Manage customer orders, order entry, invoicing, returns, and claims in line with our quality standards;
* Act as the first point of contact for customer inquiries, delivering solutions efficiently and effectively;
* Collaborate closely with internal teams such as Sales, Logistics, and Finance to ensure smooth operations;
* Proactively identify opportunities to improve and simplify customer service processes.

Your Profile:
* Completed commercial or similar education, with proven experience in customer service;
* Strong customer and service orientation, combined with a motivated, proactive and communicative attitude;
* Interest in the automotive industry is a plus;
* Excellent command of German and English, both written and spoken;
* Strong digital skills; SAP knowledge is an advantage.

At Valeo we foster an inclusive workplace where every background and perspective is valued. Together, we build an environment of fairness, belonging and opportunity for all.

Our offer:
At Valeo, we believe that your career should go hand in hand with your wellbeing and personal growth. That's why we offer:
* An employer who invests in your professional future and who provides an open and stimulating working environment;
* Hybrid working options are available, supporting a healthy work-life balance;
* Our international working environment offers opportunities to interact and cooperate with contacts and colleagues from different functional areas all over the world;
* The Active Talent Management Program guarantees access to learning opportunities, enabling you to succeed in your current role and permitting you to develop your potential and prepare you for future career steps within our global organisation;
* We offer a competitive compensation and benefits package, including up to 37 days of annual leave, a solid pension plan, a vitality budget, and a travel allowance.
Job:Aftermarket Sales Support
Organization:Customer Service
Schedule:Full time
Employee Status:Regular
Job Type:Permanent contract
Job Posting Date:2025-06-03
Join Us !
Being part of our team, you will join:
- one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
- a multi-cultural environment that values diversity and international collaboration
- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development

More information on Valeo: https://www.valeo.com