Customer Service Representative

Description du poste:

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

This role is initially for fixed-term 12 months, with the possibility to prolong.

Hledáme Customer Service Representative
Do našeho logistického týmu hledáme nového kolegu/kolegyni na pozici Customer Service Representative, který/á nám pomůže s administrativou a podporou při zpracování objednávek a komunikaci s klienty.

Co bude Vaší náplní práce?

* Zpracování objednávek našich klientů v systému SAP
* Vytváření prodejních objednávek, faktur a dobropisů (Credit Notes)
* Řešení operativních požadavků a dotazů od klientů
* Komunikace s kolegy z logistiky, financí, salesu a kvality (reklamační proces)
* Předávání informací klientům a spolupráce na hladkém průběhu objednávek
* Postupné zapojení do dalších oblastí logistiky

Koho hledáme?

* Máte rád/a administrativu, jste pečlivý/á, zodpovědný/á a umíte si zorganizovat práci
* Máte příjemné a profesionální vystupování při komunikaci se zákazníky
* Ovládáte angličtinu na komunikativní úrovni (psanou i mluvenou), čeština/slovenština na úrovni rodilého mluvčího
* Zkušenost se SAP (objednávkový systém) je velkou výhodou
* Zvládáte práci s e-mailem a platformami Google
* Vzdělání v oblasti Business Administration, Logistiky nebo Ekonomie výhodou
* Máte zkušenosti v zákaznické podpoře, sales support nebo jiné customer-focused roli
* Jste samostatný/á, proaktivní a dokážete zvládat více priorit současně

Co nabízíme?

* Práci v menším přátelském týmu, kde se všichni podporují a pomáhají si
* Možnost pracovat částečně z domova (home office)
* Zaučení do procesů a další rozvoj v oblasti logistiky
* Stabilní pracovní prostředí s možností dlouhodobé spolupráce

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We are looking for Customer Service Representative
We are seeking a new colleague to join our logistics team as a Customer Service Representative, to provide administrative and operational support for order processing and customer communication.

Your responsibilities will include:

* Processing customer orders in SAP system
* Creating sales orders, invoices and credit notes
* Communication with customers to resolve operational requests or questions
* Cooperation with colleagues from logistics, finance, sales and quality (complaint handling)
* Providing timely information to clients and ensuring smooth order flow
* Gradually learning and supporting other logistics-related tasks

Who you are:

* University degree in Business Administration, Logistics, Economics or related field is an advantage
* You enjoy administrative tasks, are detail-oriented, responsible and well-organized
* You have professional and customer-friendly communication skills
* Fluent in local language (Czech/Slovak native level) and good command of English (spoken and written)
* Experience with SAP (order management) is a strong advantage
* Comfortable using email and Google platforms
* Proven experience in a customer-focused role (sales support, application support, customer service, training)
* Self-starter, proactive, with ability to handle conflicting priorities independently
* Motivated to develop long-term relationships with clients

What we offer:

* Work in a smaller, friendly team where colleagues support each other
* Possibility to work partly from home (home office)
* Full training and opportunities to grow within logistics
* Stable role with long-term career prospects

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer