Quality Manager

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Job Description

Quality Manager

Bucharest, Romania

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

IMAC Support team is a CLS single point of contact for problems encountered around identity and access management.

Day-to-Day Responsibilities​

The support provided by the IMAC Support Team goes beyond password resets and roles assignment. Our activity revolves around the following issues:

* Internal and customer identities management

* Password and accounts management

* Role management

* Authentication issues / OTP

* Application access issues

* Citrix (P4Sà and gateway related access issues

* Audit and compliance

Who Are We Looking For

For each problem, a first-level analysis is carried out to resolve the issue and, depending on the case, include cross-team work (WLSD, Citrix infra, System, etc) and take into account challenging client's SLA.

To meet our expectations, we need an internal resource with solid knowledge and experience of support and business rationalization capabilities, whose missions and skills will be:

* Lead profile with experience in the support field

* Ability to rationalize the actual activity

* Improved support service

* Knowledge of different areas of intervention (IAM, RedHat SSO, etc)

* Ability to absorb new areas

* Provision and maintenance of a serlf-service information portal for users

* Ensure a qualitative level of services for users

* Improve user feedback and satisfaction

* Being a team player

Perks & Benefits

At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

* Hybrid Working Policy

* Gift vouchers on the occasion of Christmas/Easter Holidays

* Private medical services

* 21 vacation days/year

* Referral bonuses for new hires recommended by you

* WFH & Flexible Working Hours

* Full access to the "Learning" platform

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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