Software Delivery Expert

Description du poste:

Mission:

The Service Delivery Expert (SDE) supports the Service Operations Manager (SOM) and works in collaboration with Smartspace engineers, project teams, and business support functions to deliver safe, high-quality customer service and strong operational performance aligned to business targets.

You will act as the team's technical authority for Smartspace systems, with a focus on KNX, DALI lighting control, room control applications, and system integration, supporting the modernisation, optimisation, and lifecycle management of installed systems across customer sites.

The role combines technical leadership, service excellence, and team development, ensuring consistent delivery of high-quality Smartspace solutions and continuous improvement in customer satisfaction.

Key responsibilities:
* Assist SOM with developing productive and rewarding relationships with the key customers to grow our business and demonstrate the value of Schneider Electric and our digital service offerings / platforms. Chair operational / technical level BA customer meetings where relevant with CSH team's support. SOM cover with customer meetings as needed
* Support SOM with team recruitment actions / interviewing and on-boarding. Support / delegate for SOM when not in work with weekly team calls (calls to include Scheduling & Purchasing Support Team members who support team) and tasks as SOM delegated - FQ review and approvals.
* Embed Safety as our No.1 priority by leading the team's adherence to HSE (Health, Safety & Environmental) policies and processes, ensuring requirements are always met by engineers, including completion of POWRAs and RAMS, ordering and use of PPE, ensure equipment is calibrated and in good condition, Near Misses reported and support SOM with regular team meetings and HSE Team attendance and support.
* Take ownership of the team's skills matrix and provide guidance for future training requirements. Ensure the service team is kept up to date with technical software and product updates, Develop and share best practice among the team , energy saving and sustainability solutions.
* System architecture and integration, Fault finding and diagnostics, Software tools (ETS, lighting control platforms, gateways, etc.), Support the transition and improvement of legacy or poorly performing systems, Define and promote Smartspace best practices and standardisation
* Review service quality and satisfaction across our customer sites, initiating improvements to drive increased team performance, inspiring and promoting digital process and behavioural change among the team to consistently improve our customer satisfaction (CSAT) rating.
* Work with the team Scheduler to ensure the service team are correctly utilised to achieve our operational commitments to our customers when delivering Service, Reactive Call-outs / Repairs and Field Quotes and also supported with time assigned to complete Schneider's mandatory annual Essentials and H&S training, plus technical training to enable them to develop in their role supporting our customer's Digital Servicing.
* Embracing and become a role model for Schneider Electric's processes and policies, delivering service to the highest ethical standards aligned to our Trust Charter.
* Be the first line escalation for technical issues encountered by the Service Team Engineers, providing help and support when necessary.
* Work in partnership with our Projects Team with monthly engagement and awareness of current and future projects to ensure handovers are completed to the expected high standard and documentation / O&Ms in place and handover signed off in accordance with Schneider Electrics QMS and governance.
* Working collaboratively with Sales and EUP Teams to influence and support sales activity within Digital Energy's business as well as promotion of products and opportunities to drive cross business sales opportunities.
* SDE to not be lead engineer role at a customer site, the role focus is to support and attend service as #2 engineer on T1 customer sites where the customer is a Promoter and actively invests, engages and supports with Schneider technology across all our business units, this facilitates the SDE with keeping their hand in and up to date on new releases etc.
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity.

We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

"We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability."

What we offer you:

Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

Apply now:

Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.
What's in it for you:
* Leadership role with opportunity to shape and develop a high-performing technical team
* Continuous learning and development in advanced technical systems and equipment
* Direct impact on customer success and business growth through service excellence
* Dynamic work environment with diverse technical challenges
* Career advancement opportunities in technical service management

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
EUR40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Mission:

The Service Delivery Expert (SDE) supports the Service Operations Manager (SOM) and works in collaboration with Smartspace engineers, project teams, and business support functions to deliver safe, high-quality customer service and strong operational performance aligned to business targets.

You will act as the team's technical authority for Smartspace systems, with a focus on KNX, DALI lighting control, room control applications, and system integration, supporting the modernisation, optimisation, and lifecycle management of installed systems across customer sites.

The role combines technical leadership, service excellence, and team development, ensuring consistent delivery of high-quality Smartspace solutions and continuous improvement in customer satisfaction.

Key responsibilities:
* Assist SOM with developing productive and rewarding relationships with the key customers to grow our business and demonstrate the value of Schneider Electric and our digital service offerings / platforms. Chair operational / technical level BA customer meetings where relevant with CSH team's support. SOM cover with customer meetings as needed
* Support SOM with team recruitment actions / interviewing and on-boarding. Support / delegate for SOM when not in work with weekly team calls (calls to include Scheduling & Purchasing Support Team members who support team) and tasks as SOM delegated - FQ review and approvals.
* Embed Safety as our No.1 priority by leading the team's adherence to HSE (Health, Safety & Environmental) policies and processes, ensuring requirements are always met by engineers, including completion of POWRAs and RAMS, ordering and use of PPE, ensure equipment is calibrated and in good condition, Near Misses reported and support SOM with regular team meetings and HSE Team attendance and support.
* Take ownership of the team's skills matrix and provide guidance for future training requirements. Ensure the service team is kept up to date with technical software and product updates, Develop and share best practice among the team , energy saving and sustainability solutions.
* System architecture and integration, Fault finding and diagnostics, Software tools (ETS, lighting control platforms, gateways, etc.), Support the transition and improvement of legacy or poorly performing systems, Define and promote Smartspace best practices and standardisation
* Review service quality and satisfaction across our customer sites, initiating improvements to drive increased team performance, inspiring and promoting digital process and behavioural change among the team to consistently improve our customer satisfaction (CSAT) rating.
* Work with the team Scheduler to ensure the service team are correctly utilised to achieve our operational commitments to our customers when delivering Service, Reactive Call-outs / Repairs and Field Quotes and also supported with time assigned to complete Schneider's mandatory annual Essentials and H&S training, plus technical training to enable them to develop in their role supporting our customer's Digital Servicing.
* Embracing and become a role model for Schneider Electric's processes and policies, delivering service to the highest ethical standards aligned to our Trust Charter.
* Be the first line escalation for technical issues encountered by the Service Team Engineers, providing help and support when necessary.
* Work in partnership with our Projects Team with monthly engagement and awareness of current and future projects to ensure handovers are completed to the expected high standard and documentation / O&Ms in place and handover signed off in accordance with Schneider Electrics QMS and governance.
* Working collaboratively with Sales and EUP Teams to influence and support sales activity within Digital Energy's business as well as promotion of products and opportunities to drive cross business sales opportunities.
* SDE to not be lead engineer role at a customer site, the role focus is to support and attend service as #2 engineer on T1 customer sites where the customer is a Promoter and actively invests, engages and supports with Schneider technology across all our business units, this facilitates the SDE with keeping their hand in and up to date on new releases etc.
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity.

We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

"We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability."

What we offer you:

Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

Apply now:

Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today

Profil requis du candidat:

What's in it for you:
* Leadership role with opportunity to shape and develop a high-performing technical team
* Continuous learning and development in advanced technical systems and equipment
* Direct impact on customer success and business growth through service excellence
* Dynamic work environment with diverse technical challenges
* Career advancement opportunities in technical service management

Let us learn about you! Apply today