E commerce Operations Assistant

Description du poste:

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.
You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.
This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

Create Passionately
Craft together with joy
Excel for ultimate luxury
Lead with audacity
Cultivate Triumphant inclusivity
Commit and act to re-enchant the world.

Design your dreams with Dior.

Your Impact:
Within the E Business / E-commerce team, the E-commerce Operations Assistant is responsible for supporting the day-to-day operations of Dior.com, helping to ensure a smooth post-order journey and high-quality customer service. Acting as a main point of contact between the e-commerce team, warehouse, customer service, logistics, and finance teams, this role supports order flow monitoring, issue resolution, aftersales processes, and website operational maintenance.
This role is crucial for ensuring a smooth post-order journey and high-quality customer service for Dior.com, maintaining Dior's high standards of service and supporting continuous improvement.
The holder of this position will work closely with various functional partners, including the e-commerce team, warehouse, customer service, logistics, and finance teams.
Ideally, you would have previous experience in e-commerce operations, customer service, order management, or a related operational role Soft skills that align with our values: Create Passionately: Genuine interest in digital operations and innovations to deliver a premium online customer experience Lead with Audacity: Strong problem-solving skills, with the ability to remain calm under pressure and a proactive mindset to help prevent recurring issues Excel for Ultimate Luxury: Strong attention to detail with a high level of accuracy and ownership Well-organised with the ability to prioritise and manage multiple tasks effectively Craft Together with joy: Excellent communication skills and ability to build effective relationships across cross-functional and virtual teams Hard Skills: Previous experience in e-commerce operations, customer service, order management, or a related operational role. Experience working across multiple stakeholders in a cross-functional environment. Exposure to luxury, fashion, beauty, or retail industries is desirable. Degree in Business, Marketing, or a related field preferred. Proficient in using e-commerce and operational systems, including SAP, Salesforce, or similar platforms. Comfortable working with multiple systems and understanding end-to-end operational processes. Good working knowledge of Excel and ability to work with data for reporting and issue tracking. Able to troubleshoot operational or system-related issues and coordinate follow-up with relevant teams