Learning & Development Coordinator

Description du poste:

Job Description

The Learning and Development Coordinator will be responsible for supporting the UK L&D team in coordinating learning and development activity for approximately 7,000 employees. The role will have a strong focus on Early Careers, providing coordination and project support for our Graduate and Apprentice development programmes, alongside opportunities to project manage learning initiatives and support continuous improvement across both L&D and the wider HR function.
Typical duties will include:
Learning & Development Coordination:
* Acting as the first point of contact for all UK Learning & Development queries, managing the UK L&D inbox and responding to employee and stakeholder queries
* Coordinating UK learning programmes, including internal and external training courses
* Managing the UK training calendar, liaising with internal trainers and external suppliers to schedule course delivery dates, managing participant lists and agreeing programme schedules
* Ensuring a high-quality learner experience across all programmes, including managing participant queries, issuing joining instructions and course materials
* Generating reports and evaluating training data (monitoring attendance records and course pass rates)
* Supporting the business with the coordination and enrolment of employees undertaking the Royal Institute of Chartered Surveyors (RICS) Assessment of Professional Competence (APC) including the facilitation of mock assessments
* Liaising with the HR Operations team to ensure learning agreements are in place and managing the claw back agreement process
* Administering participant feedback questionnaires
* Managing the end-to-end invoicing process (including raising POs, receipting and recharging to the business for all central L&D spend)
Early Careers Development:
* Supporting the Early Careers Development team, providing ongoing coordination and issuing regular communications to Graduates and Apprentices currently on programme
* Providing project management support for Early Careers, including Graduate and Apprentice Inductions and Graduation events
* Coordinating the enrolment of apprentices on to their formal apprenticeship programmes, liaising with the training providers and business stakeholders
L&D Project Support:
Providing wider support to the L&D team across various projects including:
* Leading the coordination and analysis of the annual UK Training Needs Analysis, providing data-led insights to inform L&D priorities
* Collaborating with the Data Analytics team to manage and maintain L&D Power BI dashboards, ensuring accurate training data is recorded and maintained across the learning and development team
* Communication and promotion of UK L&D initiatives across the business (ensuring the internal L&D intranet pages are regularly updated)
* Supporting the L&D Manager with the facilitation of training sessions (in person and online sessions)
* Coordinating with the L&D Manager and HR Business Partnering team to analyse the employee engagement survey results and produce an informative report

Profil requis du candidat:

Qualifications

* Excellent verbal and written communication skills
* Strong organisational and project management skills, with the ability to manage multiple projects, processes and priorities simultaneously in a fast-paced environment
* Proficient using Microsoft Office programmes, particularly Excel (including VLOOKUPs, Pivot Tables and data analysis), PowerPoint and Microsoft Forms
* Process driven to help support the team to review and streamline efficient internal L&D processes
* Data literacy, with the ability to interpret, analyse and present data to support insights, reporting and decision-making (familiarity with Power BI useful but not essential)
* Able to proactively problem solve