Customer Care Specialist, Norwegian, Danish or Finnish speaking

Description du poste:

Let's shape the future together
We're shaping our business around people. While our cars embrace leading-edge technologies, we never employ technology for its own sake. Quite the opposite. Instead, our focus is on adapting technology to benefit people. This philosophy extends to the sales and customer experience we aim to deliver. Do you want to be a part of creating the exciting solutions of tomorrow's mobility? Then look no further, join us.

Let's introduce ourselves

Customer Care is an enthusiastic and dynamic organization within Volvo Cars, providing consumers with world-class customer care by engaging them with our products, services, and offers. We build high-quality, long-lasting relationships with our consumers and play an essential role in supporting them throughout their journey with us.

Looking for more than just a summer job?
A job with purpose is more than a job. Creating the kind of positive change, we're planning requires the skills of capable and committed people. As a Customer Care Specialist during the summer period, you'll have the opportunity to contribute to meaningful work while gaining valuable experience within a global company.
This is a temporary summer position from 25th of May to 31st of August, based at our office in Lindholmen, Gothenburg.

What you'll do

We are now recruiting Customer Care Specialists for temporary summer positions to join our team at our headquarters in Gothenburg.
As a Customer Care Specialist, you will be responsible for delivering an outstanding and personal customer experience by addressing the needs of current and future consumers throughout their journey. As a brand ambassador, your role is crucial in supporting our mission and bringing our brand promise to life.
You will primarily communicate with consumers via phone and email, to understand their inquiries and provide clear guidance and high-level service. Your goal is to find sustainable and customer-focused solutions in every interaction.

In this role, you will be part of a Scandinavian setup where we work cross-market to support customers in Sweden, Norway, Denmark and Finland. You are expected to be fluent in at least one of the Scandinavian languages (Norwegian, Danish or Finnish), but this does not limit you to supporting customers only from that specific market.
We collaborate closely across the Nordic markets and actively help each other to ensure a seamless and consistent customer experience. With the support of colleagues, shared processes, and internal tools, you will have the opportunity to assist customers across Scandinavia.
To provide timely support during the summer season the primary place of work is our office in Lindholmen, where we value close collaboration and team spirit.

What you'll bring

We are looking for people with a flexible mindset and a proactive, hands-on attitude who enjoys working in a fast-paced and sometimes changing environment.
Strong problem-solving skills are essential. You can identify and analyse consumers' needs and guide them toward relevant and sustainable solutions. Being solution-oriented and eager to learn will help you quickly grow into the role during the summer period.
Collaboration is key. You work effectively within your team and cooperate smoothly with other teams and departments to find the best solutions for our consumers.

Finally, we are looking for someone who:
* Builds trust by being empathetic and attentive to customers' needs
* Has experience handling complaints and feedback professionally while maintaining a positive mindset
* Has strong communication skills, both verbal and written
* Is fluent in English and in at least one Scandinavian language (Norwegian, Danish or Finnish)
* Feels comfortable supporting customers across the Scandinavian markets
* Is available to work shifts at our office in Lindholmen during the summer period, including scheduling morning and evening shifts Monday through Sunday

Volvo Cars. For Life.
For nearly a century, Volvo Cars has empowered people to move freely in a personal, sustainable and safe way. Today, we are driving bold advancements in electrification, sustainability and automotive safety. To realise our ambitious vision, we are seeking innovative minds who are ready to tackle the challenges of tomorrow - today.

At Volvo Cars, we believe extraordinary things are achieved by ordinary people with a passion for making a difference. If you're inspired by the opportunity to help redefine the future of mobility, we invite you to be part of our journey.

Ready to take the next step?
Submit your CV in English and tell us why you're the ideal candidate for a role at Volvo Cars. Applications must be received no later than [30th of March 2026]. You will receive a confirmation email after your submission.

For questions regarding the recruitment process, please contact Recruiter Camilla Helgesson at camilla.helgesson@volvocars.com. For specific questions about the position, please reach out to Hiring Manager Dannette Nishimwe at dannette.nishimwe@volvocars.com.

As part of the recruitment process, the final candidates will undergo a background check.

We welcome your application!

Gothenburg, SE, 40531

Job requisition ID: 79408