Customer Facing & Order Management Internship

Description du poste:

Customer Facing & Order Management Internship

We are looking for a motivated Trainee to join our Customer Service and Logistics Department, supporting daily operations related to sales orders, customer interactions, and logistics coordination.
If you are someone who embodies our values, enjoys challenging the status quo, and thrives in a fast-paced, innovative environment, we would love to meet you.

About the Role

As a Trainee, you will work closely with our Customer Service and Logistics teams, gaining hands-on experience in order management, customer support, and process optimization.
You will collaborate with colleagues across Spain and Portugal, contributing to smooth operations and excellent customer experience.

What You Will Do
* Support Customer Facing & Order Management Representatives in Spain and Portugal with daily order management and customer requests
* Provide specific support on CRM activities, ensuring data accuracy and timely updates
* Work with our network of service specialists to identify opportunities to optimize order-to-billing processes
* Investigate customer queries that cannot be resolved during the first call, ensuring proper follow-up and resolution
* Interact with service specialists when customer issues require deeper technical knowledge or further investigation

Who You Are
* Bachelor's or Master's Degree, preferably in Business or Logistics
* Spanish and English knowledge are essential, Portuguese will be a plus
* Usage of MS Office, good level in Excel
* Familiarity with Customer Relationship Management (CRM) as a plus
* Team Collaboration and good communication skills
* Ability to work in multi-functional projects
* Organized and able to manage deadlines and multitask daily activities

What We can offer You

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being of people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

Application End Date:

16 mar 2026

Job Requisition ID:
Essity269145