Logistics Coordination Intern

Description du poste:

Présentation de l'entreprise - THE FASHION SQUARE

The Fashion Square is a premier global online marketplace that connects fashion enthusiasts with an extensive collection of luxury items from Europe's finest boutiques. As a FashionTech leader, we are transforming the industry through innovative technology and superior customer service.

Description du poste

1. Partner Boutique Logistics Support
* Monitor and help improve dispatch speed and order accuracy from partner boutiques.
* Track delayed orders and shipments, and maintain proactive communication with boutique partners.
* Assist in coordinating replacement shipments when required.
* Support customer care team through structured follow-ups and escalation tracking.
2. Outbound Client Order Fulfillment
* Assist with daily order fulfillment, prioritizing shipments to ensure on-time deliveries.
* Support packing, shipment preparation, and dispatch coordination.
* Monitor parcel tracking status and help resolve delivery failures, customs or carrier holds, client-specific shipping requests
* Prepare shipping labels, commercial invoices, and trade documentation (including commercial invoices).
* Support logistics compliance by generating commercial invoices and export documents accurately for international delivery.
3. Inbound Client Returns & Reverse Logistics
* Support reverse logistics flows:
* Coordinate return shipments and credit note tracking with partner boutiques.
* Maintain and update return trackers, reports, and internal databases.
* Analyze return reasons and patterns, and contribute to improving reverse logistics efficiency and data accuracy.
4. Logistic administration
* Follow up on logistic flows and assist in resolving logistics blockers
* Contribute to logistics process optimization projects, and suggest improvements in:
* Support general administrative logistics and operations tasks
* Support logistic setups for new market launches (local requirements, tax and duty drawback processes)

Profil recherché

You have a strong interest in logistics, e-commerce operations, and international delivery compliance.
You have strong organizational skills and attention to detail.
You are comfortable with structure, tracking tools, spreadsheets and document coordination.
​You have good communication skills to collaborate with boutiques and carriers.
You have excellent written and oral communication skills in English; French is a plus
You enjoy working in a fast-growing start-up environment.

This is the job for you