VIE-Junior Customer Experience Officer

Descrizione del lavoro:

The mission of the CX officer is to lead & participate in several internal & transversal projects, in the spirit of improving the customer experience of our customers. This will be done with the following objectives: ● Design an internal KPI & Dashboard that will help us to measure CX from within the organisation in order to predict NPS & Churn. ● Follow-up on existing KPI's and Dashboard and provide a reporting to management. In case the KPI is not meeting the target, additional investigation & process review is expected to come up with improvements. ● Providing support on all projects related to survey sendings & close-the-loop during the year. ● Participate in and lead internal & transversal projects, in order to deliver them on time/on budget/with the expected quality & outcome ○ Formalizes the necessary project documentation (Scope, planning, budget,...) ○ Coordinates the work of the project team members ○ Organizes regular project steering committees to validate Gate passages and communicates project progress to the various stakeholders ○ Follow-up of management of change Why Join Us? You will be able to learn more about Customer Experience and all aspects related to it within a company. You will be driven by customer feedback, collaborating with multiple stakeholders in order to find ways to improve the customer journey. You will be challenged to participate and lead projects with multidisciplinary teams, located in different countries

Requisiti del candidato:

Education: ● Business school background Soft and Hard Skills: ● Team Spirit ● Autonomous ● Entrepreneurial spirit ● Result oriented ● Analytical ● Structured and organized 3 ● Curious ● Good communication skills ● Strong in project management ● Infl uencing skills ● Very comfortable with data and IT systems (excel, google sheets, powerBI..) Languages: ● English fl uency is Must have ● Additional languages are French, Dutch