Product Designer Apprentice, After Sales & Seller Experience

Descrizione del lavoro:

Hi, we're Back Market.

We're here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.
Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet - and consumers - a break. Our mission is simple: to do more with what we already have.
Are you ready to join us?
You'll be part of the Product Design team at Back Market. We're passionate about building interfaces with a user-centric mindset. We zoom out to see the bigger picture but also understand the devil is in the details. We're responsible for the user experience on Back Market for customers with after sales issues, customer service agents and sellers of refurbished tech. We improve and innovate through designing, prototyping, testing, and iterating. We evolve it in collaboration with extraordinary people.

We do this because we want to make the world a better place (that sounds cheesy, but we mean it!). After all, our goal is to offer more than just an alternative avenue to buy tech products - we want to do e-commerce differently. ♻️

YOUR MISSION (IF YOU ACCEPT IT): 🥇

* Collaborating and supporting the product design team in their daily work
* Taking ownership of some design projects that contribute to user and business impact
* Helping us flesh out design systems documentation and material
* Learning to be a kick-ass product designer!

YOU ARE IN THE RIGHT PLACE IF: ⭐

* You have a user centric mindset with some formal knowledge regarding UX / UI / Product Design processes
* You're familiar with designing and prototyping tools like Figma and are experimenting with AI tools that supercharge the design process
* You're open minded, curious and pragmatic
* You're excited about simplifying complex processes for our users
* You have attention to detail and are obsessive about raising the quality of the customer experience
* You're comfortable in communicating professionally in English as we are an international team

ABOUT THE APPRENTICESHIP ℹ️

* Starting date: September / October 2026
* Duration: 12 months
* Schedule: Full-time (35H/week), following your school's proposed rythme
* Location: Paris, France
* Contract: apprenticeship contract provided by your French school is required

RECRUITMENT PROCESS: 📅

* First interview with Hiring Manager
* HR Interview with Campus Recruiter
* Design Challenge Tech Interview with another Product Designer from the team

WHY SHOULD YOU JOIN US ? ✌🏼

At Back Market, we're committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives - it's one of the reasons we're such a high-scoring certified B Corp company (93.2).
No matter your role and seniority level, you'll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment - with benefits to match, like:
- A mission driven work environment where your day to day makes an impact on the planet. Seriously.
- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.
At Back Market, we strive to create a workplace that embodies the world we're trying to change. We've embedded our diversity, equity, and inclusion principles into our DNA - from dedicated staff to employee resource groups to our company values.
We know that the perfect background for a role doesn't mean the perfect fit - we encourage you to apply for a role even if you think you may not have all the qualifications.
If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team