Customer Engagement (Apprentice)

Descrizione del lavoro:

Shape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We're a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what's next? Join us! Explore opportunities at dnb.com/careers.

Designation- Operations (Apprentice)
Function - Operations
SBU - Products
Location - Turbhe, Navi MUmbai

Key Responsitbilities:

* Create and maintain detailed customer profiles, capturing client preferences, needs, and interaction history.
* Conduct product demonstrations and explain features, content, and functionality of company portals.
* Serve as the primary point of contact for client queries and coordinate with internal teams for timely resolution.
* Build and maintain strong client relationships through regular engagement and proactive support.
* Monitor product usage, identify opportunities to increase utilization, and enhance client value.
* Address client feedback effectively to improve satisfaction and loyalty.

Key Requirements:

* Bachelor's or master's degree (any discipline) or relevant professional qualification.
* Open to freshers; internship experience is an added advantage.
* Strong communication skills (written and verbal).
* Good analytical and problem-solving abilities.
* Ability to build and maintain positive client relationships.
* Experience or interest in customer relationship management is preferred.
* Ability to collaborate effectively with cross-functional teams.
* Strong time management and multitasking skills.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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