Customer Service Apprentice

Descrizione del lavoro:

Progress as unique as you are

Apprenticeship - Digital X
Starting October 2026.
Digital X brings together our digital, data, and engineering expertise to create simple, secure experiences and deliver innovative solutions that help the bank move faster and make banking better for everyone.
Programme length: 15 months
Salary: £25,785
Qualification gained: Providing Financial Services Level 6
Location: Edinburgh
This job is telephony based
Our people work in different ways depending on their roles, and apprentices follow their team's approach, which may be onsite or hybrid depending on the job.

What you'll do

As a Customer Service Apprentice, you'll be helping protect our customers and supporting our fraud prevention teams. You'll learn how to process and investigate customer transactions, follow service level targets, and gather the right information to help deliver great outcomes for both customers and the business.
Day-to-day, you'll be:
* Helping protect customers from fraud and scams by giving clear advice, spotting warning signs, and supporting vulnerable customers
* Reviewing customer accounts, transactions and high-risk data across different systems to help detect suspicious activity
* Sharing insights with the wider fraud prevention team about new trends, customer behaviours or cases you've been involved in
* Suggesting improvements to our processes and customer journeys, including where technology can make things quicker, safer or easier for our customers

How we invest in you

Our apprenticeships will support you to learn, grow and build a career you are proud of.
You'll also get:
* A starting salary of £25,785
* Flexible benefits, 25 days' annual leave + bank holidays, and a monthly retirement fund contribution
* A fully funded apprenticeship - Providing Financial Services Level 6

The skills you'll need

To thrive in this role, you'll need the ability to collaborate and support the development of positive customer relationships through credibility, trust, and an unwavering focus on doing the right thing.
You'll also:
* Keep the customer at the centre of everything you do
* Be creative and open to new ideas
* Solve problems proactively and confidently offer solutions
* Use analytical and logical thinking, and adapt well to change
* Plan and organise your work effectively, prioritising your time well

Eligibility

Our apprenticeships are designed for people new to the subject. If you already have substantial experience or qualifications in this area, you may be overqualified. Please check our FAQs before applying.
You'll also need to have the right to work in the UK for the full duration of the programme. Unfortunately, this role does not meet Skilled Worker Visa requirements.

Inclusion and accessibility

We're committed to building an inclusive workplace where everyone feels they belong. We welcome applications from people of all backgrounds and experiences.
If you need reasonable adjustments at any stage of the recruitment process or in the role itself, please let us know, we're happy to support you.

Ready to apply?

Our application window closes once we receive enough applications to fill the cohort so apply as soon as you're ready to make sure you don't miss out.
Make sure you've listed your qualifications and experience on your CV before applying. Here's an example of a good 'CV.'

Need help with your application

Visit our 'Application Support' page for information on the recruitment journey and answers to the most common queries.
Hours35

Job Posting Closing Date:Job Posting Closing Date is not yet published.

Ways of Working:Hybrid