Specialist, Customer Services

Descrizione del lavoro:

Job Title: Specialist, Customer Services
City, Country: Deinze, Belgium
Work Styke: On-site - hybrid

As a Customer Care Specialist, together with 3 colleagues, you provide efficient customer order processing. You handle the complete delivery process including transport. You are active in complaint handling & process optimisation. You ensure an efficient and sustainable level of customer service quality to all customers. You support the account managers in the pricing process.

Your key responsibilities
* Efficient and timely handling of the OTC-proces in collaboration with planning department
* Maintain & update regularly customer en country specific master data
* Process and surveillance of customer complaints
* Support the account manager in the pricing process
* Search for solutions on issues that come across during the OTC-proces
* Responsibility in procesoptimisation to increase efficiency

We offer
* employment with a stable & international player in the feed & chemical industry
* a challenging job in which you can take initiative
* a team of experienced colleagues who will guide you. A solid onboarding process is available.
* extra-legal advantages: group and hospitalisation insurance, meal vouchers, eco vouchers, performance bonus, CAO90 bonus

You bring
* Bachelor
* First good experience in Customer Service - Orderdesk
* Customer-oriented, strong administrative skills, accurate, good with figures, able to prioritize under pressure, teamplayer
* Good knowledge of MS office (Outlook, Word, Excell, One Note, Teams,…)
* Knowledge of ERP-systems, for example SAP is a plus
* Knowledge of incoterms, liability matters pertaining to insurance is a plus
* Good verbal and written communication in Dutch and English. French & German is a good extra.

About dsm-firmenich
At dsm-firmenich, we don't just meet expectations - we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions - every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.

Because real progress only happens when we go beyond, together.

DEI and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work - and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.

We welcome candidates from all backgrounds - no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we're here to help - just let us know what you need, and we'll do everything we can to make it work.

Agency statement
We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role