Office Management Supervisor

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About the role

As a key member of the Brazil People & Core Operations team, you will play a central role in delivering an outstanding workplace experience for approximately 400 on-site SumUppers in São Paulo. You will be responsible for ensuring the smooth operation of the office, strong vendor performance, effective cost control, and a high standard of employee services.
You will lead a junior team and take ownership of facilities operations, internal services, vendor management, and budget control across travel, rent, maintenance, food & beverages, and events.
This is a hands-on leadership role with strong operational and strategic impact.

What you will do

* Oversee all office management and facilities operations for the São Paulo office.
* Lead and develop a junior team of Assistants and Apprentices (Reception/Helpdesk).
* Manage key vendors such as Cleaning & Maintenance and IT providers, ensuring performance, quality, and compliance.
* Own and control budget lines including travel, rent, maintenance, food & beverages, and events.
* Conduct contract negotiations and monitor vendor SLAs and costs.
* Drive continuous improvement of office processes and services.
* Define, track, and optimize facilities KPIs and operational performance.
* Ensure effective internal communication related to office operations in Brazil.
* Support internal events and employee experience initiatives.

You will be great for this role if you

* Have proven experience in vendor and budget management.
* Bring previous people management experience, especially leading junior teams.
* Have strong stakeholder management skills across different business units.
* Demonstrate solid financial discipline and cost control.
* Show high levels of ownership, accountability, and autonomy.
* Have strong organizational and planning skills.
* Act with empathy and a service-oriented mindset.
* Have experience in office management or facilities, or strong willingness to learn.

It will be a bonus if you

* Have a background in internal communication or hospitality.
* Have experience supporting employee services and workplace experience initiatives.
* Have worked in fast-growing or dynamic environments with high operational complexity.

Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp