Implementation Coordinator - Client Onboarding Experience

Descrizione del lavoro:

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Client Onboarding Experience Team (COET) is seeking a highly skilled and detail-oriented JBS Implementation Coordinator to join our dynamic Global Implementation Team. In this crucial role, you will play a vital part in ensuring a seamless onboarding experience for clients by performing a diverse range of administrative and coordination tasks during the transition process. At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees, and you'll be at the heart of that mission. By collaborating with multiple workstreams, you'll facilitate the efficient execution of transition processes, contributing directly to both client satisfaction and operational effectiveness. You'll actively partner with Senior Implementation Managers and Implementation Managers, demonstrating exceptional precision and efficiency in executing specific transition tasks from mobilization through optimization. We're looking for someone with a genuine ownership mindset, strong stakeholder management skills, and the drive to continuously improve and make a meaningful impact in a dynamic global environment where we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career.

What your day-to-day will look like:

* Execute specific transition tasks from mobilization through optimization with a high level of precision and efficiency, ensuring seamless client onboarding experiences
* Foster collaborative relationships with the Implementation Team and various workstreams to coordinate cross-functional efforts throughout the transition process
* Utilize governance tools such as monday.com to track project progress, manage task assignments, and address program needs effectively
* Skillfully leverage problem-solving abilities to proactively identify potential issues and achieve both firm and client business goals
* Collaborate closely with Implementation Managers and the PMO team to identify and implement industry-leading processes for transition and program management
* Drive global process adoption and consistency by championing best practices and standardized workflows across teams
* Take charge of executing tactical transition tasks including setting up RFDDs, coordinating mailboxes, requesting MSA abstracts and COIs, and managing readiness checklists with dedication and attention to detail
* Lead the Customer Satisfaction survey process from initial request through data collection, analysis, and reporting to measure and improve client experience
* Support PMO activities including project plan creation in monday.com, user management, resource assignment, and license monitoring

Required qualifications:

* Bachelor's degree in Business, Administration, Hospitality Management, Real Estate, Project Management, or a related field
* 1-3 years of experience in a similar support or administrative role, preferably in a corporate or commercial real estate environment (backgrounds in customer service, procurement, operations, or multinational service environments are equally valued)
* Proficiency in project management tools such as monday.com, Microsoft Office Suite (especially Excel and Project), and other relevant software
* Strong organizational and time management skills with the ability to manage multiple tasks and priorities effectively in a fast-paced environment
* Detail-driven mindset with proven ability to deliver high-quality work with meticulous attention to detail
* Analytical mindset with a track record of proactively identifying potential issues and formulating solutions and contingency plans
* Excellent professional presence with strong business writing and oral communication skills
* Excellent interpersonal skills with the ability to work collaboratively across cross-functional teams and engage comfortably with individuals at all levels of an organization
* Strong ownership, accountability, and stakeholder management skills with the ability to build trust and credibility from day one
* Fluency in English and Portuguese at C1 level (advanced written and spoken)

Preferred qualifications:

* Previous experience in a real estate or integrated facilities management (IFM) environment
* Prior experience with monday.com (training will be provided to become a power user and team champion)
* Project Management certification (PMP, CAPM, or similar)
* Experience working in a global or multinational organization

Location:
On-site -Belen, CRI

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo - incluyendo la candidatura en línea y/o el proceso general de selección - puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL