Partner Support Specialist

Descrizione del lavoro:

Founded in 2014, Le Collectionist is the European leader in tailor-made luxury travel, bringing together spectacular homes with exceptional services and experiences, creating unforgettable holiday experiences for groups and families who believe holidays should be unique, lively, and shared.

Our portfolio spans over 50 iconic destinations-from coastlines and countryside escapes to snow-covered peaks and vibrant city streets. Every home is handpicked for its character, beauty, story, then paired with expertly selected services to create the perfect setting for every kind of gathering. It's a different way to travel: smoother, more intimate, and above all, freeing.

With expert concierges supported by dedicated local teams, we take care of every detail - from thoughtful services for everyday comforts to fully bespoke, once-in-a-lifetime adventures rooted in local culture and tradition. Whether it's arranging a private chef or nanny, securing a vintage car, or privatising a museum, we bring your holiday vision to life.

Based in le Collectionist Athens office, you will be reporting to the Regional Director in Greece, and you will join the newly formed Owner Support Service (OSS) team. This dedicated team supports our Collection Managers across different destinations, without acting as a direct after-sales contact for owners. By handling administrative and operational tasks, you will help Collection Managers focus on delivering top-tier service and building strategic relationships with our owners. Your attention to details and responsiveness will ensure property information stays accurate and that each Collection Manager receives the assistance they need, exactly when they need it in order to optimize sales.
Missions & responsibilities:
* Administrative management & Collection Managers support
* Update and maintain property details in order to have the highest level of information in our tools: descriptions, photoshoot updates, practical details.
* Maintain pricing and availability up-to-date in internal tools.
* Keep track of essential owner documents (contact information, banking details, legal documents) and ensure these are readily accessible for the teams.
* Efficiently handle administrative emails and miscellaneous requests from owners addressed to Collection Managers/Resort Managers.
* Competitiveness & performance
* Conduct market prices collection and analysis (benchmarking and market analysis) to be in line with the market with a focus on Local agencies across multi territories and countries.
* Work closely with Collection Managers/Resort Managers to flag any anomalies or opportunities for strategic adjustments (pricing, availability optimizations, conditions).
* Cross-department collaboration
* Work closely with other departments to collect or share information that support Collection Managers in their daily tasks.
* Prepare the new legal partnership contracts for the Collection Managers, ensure the accuracy of the client rental contract information.
* Assist with payment issues.
* Ensure to follow internal procedures to guarantee qualitative and transparent information for all teams.
* Continuous improvement & reporting
* Receive and follow up on issues raised by Collection Managers (e.g. missing data), coordination with the relevant teams until resolved.
* Suggest process improvements to reduce turnaround times and boost owner satisfaction.
* Help produce regular OSS reports, including time saved by Collection Managers and owner satisfaction metrics

Requisiti del candidato:

* Education: Degree in administration, management, tourism, or a related field.
* Experience: Previous experience in administrative management, back-office, or customer support is highly valued.
* Skills:
* Full professional proficiency in Greek and English (written and spoken). Comfort in a third language (French, Italian or Spanish) is a plus.
* Strong organizational skills, attention to detail, and rigor.
* Comfortable with digital tools and systems (Excel, HubSpot, Pricing tools)
* Ability to multitask and meet tight deadlines.
* Personal Qualities:
* A strong interest in or sensitivity to the luxury, hospitality and tech sectors.
* Team-oriented and service-minded.
* Proactive, autonomous, and adept at prioritizing.
* Analytical mindset with a drive to streamline processes.
* Exemplary organization, rigor, and punctuality.
* Excellent verbal and written communication skills to build trust-based relationships with internal teams