Agency Assistant

Descrizione del lavoro:

Job purpose:
The Agency Assistant is responsible to execute & implement all processes within the Sales Office, based on corporate policies and procedures, in order to facilitate and safeguard the efficiency & effectiveness of the sales force.

Job description:
* Management of incoming & outcoming Head office correspondence (e.g. Receipt and management of contracts, reimbursement applications, etc.)
* Management of incoming & outcoming E-mails for Head office, Agents (e.g. circular, pending issues, etc.) and customers.
* Call center handling (Incoming & outcoming telephone calls & messages)
* Monitor, control and handling all sales processes regarding New business, modifications, reinstatements and customer data changes applications
* Monitoring and control of circulars implementation (CDD, CERTIFICATIONS)
* Coordinating all sales procedures regarding New agents contracting.
* Coordinate all company's procedures regarding agent termination.
* Handling "Unpaid" collection application. Inform "SoS" clients regarding their depts. and agents on clients' intentions.
* Informing agents and retention officers on clients' intentions for policy surrenders or lapses, by updating surrender application based on company's customer retention process.
* Coordinating and handling complains activities based on company's process.
* Promoting Lead campaigns and monitor Lead results
* Handling printed materials and orders. Also controlling budget and coordinating travelling for monitoring of satellite offices.
* Monitor, control and handling all processes regarding Investment Mgt. Company. That is: receipt & send new business, modifications, and surrender forms within specific timeframe through fax & correspondence.
* Monitoring all statistics regarding Sales Office and agents' performance derived from company's systems. Additionally conduct further analysis based on segmented needs to improve agents' efficiency and effectiveness.
* Participates as a sales liaison to projects related to sales processes and web applications.
* Other responsibilities (e.g. Calendar orders, keeping absences book for HR, design quarterly agency assistants' time plan for HR, design and keeping archives electronically and hard copy).

Desired Skills/Experience:
* Graduate or Postgraduate studies
* Good command of MSOffice (MS Word, MS Excel, Internet)
* Excellent command of Greek & English, both verbal and written
* Experience in customer services related activities

Required Competencies:
* Excellent communication skills
* Developed negotiation skills
* Customer focus
* Politeness and professionalism
* Stress resistant
* Team player
* Goal oriented