Technical Account Manager

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Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

As large enterprises invest in Adobe, we seek strategic and upbeat technical experts to assist our biggest customers with their operational needs across Adobe Experience Cloud solutions.

Our Technical Account Managers (TAMs) build, develop, and maintain one-on-one relationships with our Premier customers. They provide a specific set of technical services built to support operational health and increase the benefits of adopting new solutions and functionality.

We are seeking a technical candidate with a strong foundation in development, consulting, and support. The candidate must demonstrate proven customer-facing and relationship management abilities. The TAM will deliver proactive services, guidance, and mentorship. They will serve as the customer's technical representative within Adobe. This role will collaborate with Customer Success Management, support, consulting, Tech-Ops, and engineering teams at Adobe. The goal is to ensure technical questions are addressed quickly to meet project deadlines and requirements. The TAM must also have an in-depth understanding of the products and technologies involved. This expertise will help assigned accounts prevent issues, minimize risks, and navigate changes!

This role requires visiting customer sites with 5-10% of duties carried out on-site. Excellent proficiency in both written and oral English communication is mandatory.

What you'll do

Serve as the primary contact while maintaining a high degree of customer happiness for assigned accounts.
Deliver proactive and preventative services, including notifications of upcoming releases and potential impacts.
Lead and guide customers through complex environment changes.
Provide onsite and roll-out support.
Conduct regular knowledge transfer sessions.
Coordinate and drive customer technical issues with support, engineering, and consulting teams.
Handle technical blocking issues.
Conduct customer status calls and reporting.
Perform regular service reviews.

What you need to succeed!
* Bachelor's Degree in a related technical field or equivalent experience.
* Multi-year experience working in complex enterprise IT environments in consulting, support, account management, or development roles.
* Excellent command of written and spoken English is required, with knowledge of an additional EU language considered a plus.
* Demonstrated presentation skills and experience organizing and running high-profile customer calls and meetings.
* Professional demeanor with the ability to collaborate with and lead diverse teams throughout Adobe.
* Strong conflict resolution and negotiation skills.
* Ability to analyze complex enterprise software and infrastructure issues (Java, web-server, network, OS, DB/SQL).
* Must-have: Customer-facing experience in enterprise projects, and working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, Java, JSP; HTML, HTML5, XHTML, CSS; REST, XML, J2EE Application Services, Database Technologies, LDAP Server Technology, OSGI Framework.
* Nice-to-have: Experience with Apache Sling, JCR, CRM, Adobe Experience Manager, Adobe Campaign, Adobe Analytics, or other Experience Cloud platforms.
* Proficiency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, and Value Selling.

As our many awards will tell you, at Adobe you'll be immersed in an exceptional work environment that is recognized around the world. You'll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, https://blog.adobe.com/en/topics/adobe-life and explore the fantastic benefits we offer at Rewards.adobe.com.

Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015