Technical Facilities Manager, Southern Region

Descrizione del lavoro:

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Purpose

The Facilities Manager will lead a team to ensure effective management of daily client activities for assigned properties and facilities, supporting the Account Lead as the on-site key contact for stakeholders and clients. This role manages teams across Rome, Madrid, Barcelona, and Portugal, with responsibility for service quality, help-desk resolution, maintenance operations, contract services, safety practices, procurement, and budget accuracy.

What this job involves

Leadership
* Manage and coach team members to achieve excellence
* Develop and sustain a high-quality, well-motivated team
* Foster staff morale, trust, and strong work ethics
* Build an environment supporting teamwork, cooperation, and performance excellence
* Mentor team members and enable their training and development
Client/Stakeholder Management
* Proactively engage stakeholders to exceed on-site client expectations
* Build effective relationships across multiple organizational levels
* Serve as on-site key contact for facilities management at client premises
Procurement & Vendor Management
* Ensure vendors deliver services on time and within budget
* Maintain vendor procurement processes that comply with client guidelines and JLL best practices
Contract Management
* Plan and manage all contracts for professional delivery at optimal costs
* Monitor contract expiration dates and initiate re-procurement when needed
* Continuously assess contracts to deliver maximum client value
Financial Management / Cost Control / Profitability
* Ensure site financial operations meet or exceed targets and control requirements, including adherence to JLL's Code of Ethics
* Maintain compliance with all financial processes
Health & Safety Management
* Provide a safe working environment for all personnel
* Ensure compliance with statutory fire, health, and safety regulations
Site Operations Management
* Recommend and implement continuous quality improvement practices and industry best practices
* Implement building procedures and performance measures, maintaining them consistently
* Meet all Critical Environment Management (CEM) requirements
* Review operations regularly to reduce costs and improve standards
Risk Management
* Implement and maintain property risk management programs including audits
* Develop and maintain disaster recovery and business continuity plans
* Establish escalation and incident reporting procedures
* Support development of compliance guidelines and strategies aligned with JLL's business conduct
Performance Achievement
* Meet Key Performance Indicators and Service Level Agreements consistently

Skills and experience:

* Facilities management, building operations, business, or related field experience
* Occupational safety requirements knowledge
* Vendor management experience for specialized services
* Critical facilities knowledge with understanding of technical property aspects (Computer Room Air-conditioning, Chiller systems, Fire Protection, Mechanical & Electrical systems, BMS systems)
* Commercial contract interpretation and understanding
* Budget management and financial analysis capabilities
Technical Skills:
* Strong PC literacy with proven ability to manage daily activities using various systems
* Hard services experience and/or technical degree
* Demonstrated experience with continuous improvement initiatives (highly desirable)
* Italian and English fluent language proficiency
Personal Characteristics:
* Strong communication skills with excellent presentation abilities and active listening
* Passion for quality with attention to detail ensuring optimal service delivery
* Self-motivated, confident, and energetic approach
* Effective stress management capabilities
* Flexibility and adaptability to rapidly changing situations
* Goal-oriented focus on meeting performance targets
* Collaborative team player committed to achieving shared objectives
* Proven ability to initiate and follow through on improvement initiatives
* Demonstrates honesty and trustworthiness
* Open to new ideas and willing to challenge the status quo
* Excellent interpersonal skills for engaging diverse client staff and demands

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Finalità del ruolo

La posizione di Facilities Manager prevede la guida di un team per garantire una gestione efficace delle attività quotidiane per clienti e strutture assegnate, supportando il/la responsabile dell'account come punto di contatto chiave in loco per stakeholder e clienti. Il ruolo comporta la gestione di team a Roma, Madrid, Barcellona e Portogallo, con responsabilità per la qualità del servizio, la risoluzione delle richieste help-desk, le operazioni di manutenzione, i servizi contrattuali, le pratiche di sicurezza, gli acquisti e l'accuratezza del budget.

Cosa comporta questo lavoro

Leadership
* Gestire e supportare lo sviluppo dei membri del team per raggiungere l'eccellenza
* Sviluppare e sostenere un team di alta qualità e ben motivato
* Promuovere il morale, la fiducia e una forte etica del lavoro
* Costruire un ambiente che supporti il lavoro di squadra, la cooperazione e l'eccellenza nelle prestazioni
* Mentorare i membri del team e facilitarne la formazione e lo sviluppo
Gestione Cliente/Stakeholder
* Coinvolgere proattivamente gli stakeholder per superare le aspettative in loco
* Costruire relazioni efficaci a più livelli organizzativi
* Fungere da punto di contatto chiave in loco per la gestione delle strutture presso le sedi clienti
Gestione Fornitori e Approvvigionamenti
* Garantire che i fornitori consegnino i servizi nei tempi e nel budget stabiliti
* Mantenere processi di approvvigionamento conformi alle linee guida clienti e alle migliori pratiche JLL
Gestione Contratti
* Pianificare e gestire tutti i contratti per una consegna professionale a costi ottimali
* Monitorare le scadenze contrattuali e avviare il re-procurement quando necessario
* Valutare continuamente i contratti per fornire il massimo valore al cliente
Gestione Finanziaria / Controllo Costi / Redditività
* Garantire che le operazioni finanziarie del sito soddisfino o superino gli obiettivi e i requisiti di controllo, inclusa l'aderenza al Codice Etico JLL
* Mantenere la conformità con tutti i processi finanziari
Gestione Salute e Sicurezza
* Fornire un ambiente di lavoro sicuro per tutto il personale
* Garantire la conformità con le normative statutarie su antincendio, salute e sicurezza
Gestione Operazioni del Sito
* Raccomandare e implementare pratiche di miglioramento continuo della qualità e migliori pratiche del settore
* Implementare procedure e misure di performance dell'edificio, mantenendole costantemente
* Soddisfare tutti i requisiti di Critical Environment Management (CEM)
* Rivedere regolarmente le operazioni per ridurre i costi e migliorare gli standard
Gestione del Rischio
* Implementare e mantenere programmi di gestione del rischio immobiliare inclusi audit
* Sviluppare e mantenere piani di disaster recovery e continuità aziendale
* Stabilire procedure di escalation e reporting degli incidenti
* Supportare lo sviluppo di linee guida e strategie di conformità allineate alla condotta aziendale JLL
Raggiungimento Performance
* Soddisfare costantemente gli Indicatori Chiave di Performance e gli Accordi sui Livelli di Servizio

Competenze ed esperienza:

* Esperienza in gestione strutture, operazioni edili, business o campi correlati
* Conoscenza dei requisiti di sicurezza sul lavoro
* Esperienza nella gestione fornitori per servizi specializzati
* Conoscenza delle strutture critiche con comprensione degli aspetti tecnici immobiliari (Climatizzazione sale server, Sistemi chiller, Sistemi antincendio, Sistemi meccanici ed elettrici, Sistemi BMS)
* Interpretazione e comprensione di contratti commerciali
* Capacità di gestione budget e analisi finanziaria
Competenze Tecniche:
* Forte competenza informatica con comprovata capacità di gestire attività quotidiane utilizzando vari sistemi
* Esperienza in servizi tecnici e/o laurea tecnica
* Esperienza dimostrata in iniziative di miglioramento continuo (altamente desiderabile)
* Conoscenza fluente delle lingue italiana e inglese
Caratteristiche Personali:
* Forti competenze comunicative con eccellenti capacità di presentazione e ascolto attivo
* Passione per la qualità con attenzione ai dettagli per garantire un'erogazione ottimale dei servizi
* Approccio auto-motivato, sicuro ed energico
* Capacità efficaci di gestione dello stress
* Flessibilità e adattabilità a situazioni in rapido cambiamento
* Focus orientato agli obiettivi per raggiungere i target di performance
* Spirito collaborativo impegnato nel raggiungimento di obiettivi condivisi
* Comprovata capacità di avviare e portare a termine iniziative di miglioramento
* Dimostra onestà e affidabilità
* Apertura a nuove idee e disponibilità a sfidare lo status quo
* Eccellenti competenze interpersonali per coinvolgere personale cliente diversificato e varie esigenze

Location:
On-site -Milano, ITA

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

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