KERING EYEWEAR Sales Channel Operations Specialist (Fixed Term Contract)

Descrizione del lavoro:

Your opportunity
We are currently seeking a Sales Channel Operations Specialist who will report to the Sales Channel Operations Manager as part of our dynamic Sales Channel Operations team in Padova.

You will be responsible for:

* Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion
* Driving and coordinating customer portfolio activities with relevant Sales and Operations functions towards customer service excellence, revenue targets and optimization
* Ensuring compliance with business policies.

How you will contribute

* You will hold complete ownership of assigned customers' portfolio and related lifecycle, with the aim of optimizing both Operations and Sales results
* You will hold complete ownership of proactive planning and execution of activities and estimations towards revenue targets in a seamlessly efficient operational flow:
* Complete order flow management from order acquisition to order invoice in compliance with agreed trade terms
* Delivery flow management by liaising directly with Planning, Logistics and customer whilst acting as first point of contact in the event of any query/issue
* Rolling pick&pack effort planning to facilitate Logistics volumes management in a timely fashion
* Channel/customer portfolio analysis and landing estimation to the benefit of Sales and wider Operations Area
* Proactive identification of missing orders against target and timely involvement of Sales towards customer chasing
* Order proposal (where applicable) based on channel/customer/assortment or other relevant criteria
* Key sales/customer-related analysis and reporting to the benefit of both Sales team and customer
* Support during sales events such as Buying Days/Sales Campaigns, brands/product presentations, customer visits, etc. through active participation in both organizational preparation and live execution.
* Customer master data management ensuring timely maintenance, accuracy, completeness and integrity of all information including pricing
* Backorders and open orders portfolio management to ensure a clean sheet
* You will drive Commercial Returns Management in compliance with agreed trade terms as well as with official internal guidelines
* You will act as customers' first point of contact in case of order to cash topics
* You will actively monitor efficiency of existing processes against your own portfolio, propose to Line Managers and support them in implementing and enhancing customer service-related procedures and/or system enhancements
* You will participate in ad-hoc sales-related activities

Who you are
* Business-related degree, or equivalent business experience
* Previous experience (3-4 years) in similar role in a B2B customer service environment
* Fluent English (minimum C1), with any additional languages of significant advantage
* Experience with SAP (implementation of the same being an advantage), Excel and Power Point
* International Sales experience within a B2B environment could be an advantage
* Good business knowledge of order-to-cash flows
* Working knowledge of Incoterms and customs rules
* Proactivity and teamwork skills
* Customer-oriented with a high, demonstrable level of flexibility
* Problem-solver capabilities
* Trustworthy, clear and open communication

Why work with us?
This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

What we offer:
* Applicable CCNL: Addetti alle aziende che producono occhiali e articoli inerenti l'occhialeria.
* Indicative starting compensation: 30.000EUR
* Benefits: beyond what is required by the national collective bargaining agreement (CCNL) and applicable laws, additional benefits and initiatives are provided in compliance with current company policies