Technical Support Engineer for Industrial Drives (Apodaca, N.L.)

Descrizione del lavoro:

We're looking for a technically-minded problem solver to join our Technical Customer Care team. If you love helping customers navigate complex product challenges and want to apply your technical knowledge in a customer-facing role, this opportunity is for you.

What will you do?
* Provide an outstanding tailor-made customer experience through our every customer interaction related to technical assistance, product selection, software update, collaboration with sales, claims, services and global supply chain.
*
Develop technical skills in new products and technologies through hands-on training, lab testing and simulations, while collaborating cross-functionally and supporting customer site activities alongside service and sales teams.
* Resolve customer requests efficiently to ensure a seamless and positive experience
* Identify sales opportunities when interacting with customer and submit sales leads in order to cover all customer needs.
Roles and Responsibilities
*

Technical support to customers through phone, chat and email.
*

Generate technical knowledge articles (FAQs) for internal and external purposes.
*

Collaborate with services, sales, product management and quality to ensure an outstanding customer experience.
*

Coach, guide and train primary level technical team.
*

Collaborate with advanced technical teams and engineering to investigate or analyze extraordinary issues that customer might encounter.
* Constantly work on improving the technical expertise through trainings, coaching sessions, laboratory simulations/practices and ride-along activities with other departments.
What´s in for you?
* Make a tangible impact by solving real technical challenges for customers every day
* Grow your technical skills with mentorship, training, and exposure to diverse product applications
* Join a collaborative team that values innovation, quality, and continuous improvement
* Build a rewarding career with clear development pathways in technical and customer care roles
What skills and capabilities will make you successful?
* Technical curiosity and a methodical approach to diagnosing and solving customer challenges
* Strong interpersonal skills with the ability to remain calm and solution-focused under pressure
* Eagerness to learn and grow your technical expertise through hands-on customer interactions
* Collaborative mindset with comfort working across teams to deliver seamless customer experiences
Qualifications for Thriving
*

Electrical, Mechanical, Automation or Electronics Degree or equivalent experience
* Advanced English - MUST
* Have a high level of aptitude and interest in technology
* Passion for supporting customers in a technical environment
* Excellent verbal and written communication skills - MUST
* Detail oriented, self-starter and able to work independently - MUST
* 1-2 years of proven experience with Automation and/or Drives in Field Service, Technical Support or Customer Relationship environment is a plus
* Understanding to read and interpret electrical schematics and control diagrams
* Recent Graduate Profiles
Let us learn about you! Apply today.
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We're looking for a technically-minded problem solver to join our Technical Customer Care team. If you love helping customers navigate complex product challenges and want to apply your technical knowledge in a customer-facing role, this opportunity is for you.

What will you do?
* Provide an outstanding tailor-made customer experience through our every customer interaction related to technical assistance, product selection, software update, collaboration with sales, claims, services and global supply chain.
*
Develop technical skills in new products and technologies through hands-on training, lab testing and simulations, while collaborating cross-functionally and supporting customer site activities alongside service and sales teams.
* Resolve customer requests efficiently to ensure a seamless and positive experience
* Identify sales opportunities when interacting with customer and submit sales leads in order to cover all customer needs.
Roles and Responsibilities
*

Technical support to customers through phone, chat and email.
*

Generate technical knowledge articles (FAQs) for internal and external purposes.
*

Collaborate with services, sales, product management and quality to ensure an outstanding customer experience.
*

Coach, guide and train primary level technical team.
*

Collaborate with advanced technical teams and engineering to investigate or analyze extraordinary issues that customer might encounter.
* Constantly work on improving the technical expertise through trainings, coaching sessions, laboratory simulations/practices and ride-along activities with other departments.
What´s in for you?
* Make a tangible impact by solving real technical challenges for customers every day
* Grow your technical skills with mentorship, training, and exposure to diverse product applications
* Join a collaborative team that values innovation, quality, and continuous improvement
* Build a rewarding career with clear development pathways in technical and customer care roles

Requisiti del candidato:

What skills and capabilities will make you successful?
* Technical curiosity and a methodical approach to diagnosing and solving customer challenges
* Strong interpersonal skills with the ability to remain calm and solution-focused under pressure
* Eagerness to learn and grow your technical expertise through hands-on customer interactions
* Collaborative mindset with comfort working across teams to deliver seamless customer experiences
Qualifications for Thriving
*

Electrical, Mechanical, Automation or Electronics Degree or equivalent experience
* Advanced English - MUST
* Have a high level of aptitude and interest in technology
* Passion for supporting customers in a technical environment
* Excellent verbal and written communication skills - MUST
* Detail oriented, self-starter and able to work independently - MUST
* 1-2 years of proven experience with Automation and/or Drives in Field Service, Technical Support or Customer Relationship environment is a plus
* Understanding to read and interpret electrical schematics and control diagrams
* Recent Graduate Profiles
Let us learn about you! Apply today