Technical Support Engineer

Descrizione del lavoro:

Technical Support Engineer

Technical Support Engineers at Schneider Electric provide a combination of electrical, systems, network communications and application-specific software skills to provide technical support to our customers, application engineers, and sales team. Problem-solving is crucial as you will resolve technical issues by researching, identifying, developing, recommending and documenting corrective measures.

Your role

We value team dedication and people who are willing to take the initiative to learn and resolve problems while working together. Being a part of our team means maintaining that dedicated atmosphere that currently exists today. Not only do our Technical Support Engineers have the social skills to work together, but, they also have excellent customer relation skills to build a strong bond and make lasting connections with our customers. At Schneider, the customer is the key to our success.

You will partner with application engineers to assist with site-specific difficulties during new site commissioning, as well as system upgrades and expansions. In addition, partnering with sales personnel is essential in the pursuit of new business, and you will provide pre-sales technical support and assist with customer evaluations and system. You will also participate in power monitoring system development projects by contributing knowledge of customer applications, providing user information requirements, adding to and updating Schneider Electric's knowledgebase repository, providing test scenarios and typical use-cases, and occasionally participating in product development and testing.

This job might be for you if…
* You are a recent graduate with an Electrical, Power Systems or Computer Engineering, or equivalent.
* Have a passion and understanding of Energy and Power.
* You have computer knowledge, particularly relating to Windows server, SQL, network and operating system installation and configuration.
* Experience in software, hardware, networking, database and/or system troubleshooting, diagnosis and problem solving
* Want to learn through hands-on testing with equipment in a local lab.
* Have strong customer service skills - Able to articulate instructions verbally. - Good Listener - De-escalation
* Are great working with people with a wide range of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers, sales personnel
* Love working in a team environment
* Open to occasionally traveling to various customer sites.
* Bilingual in Spanish or French a plus
Nice to have Skills:
* Knowledge of Schneider Electric Power Monitoring and Control products
* On-site or remote advanced technical support experience
* Electrical Power system experience
* Protocol Experience in Modbus, Ethernet IP, Bacnet, or other industrial protocols
* Experience with CRM systems, Salesforce preferred
* SQL Database querying and programming experience
* Modicon PLC Experience
What's in it for me?
* Expand your technical expertise while working with innovative products and solutions
* Collaborative team environment that encourages knowledge sharing and growth
* Professional development opportunities to advance your career
* Direct impact on customer satisfaction and business success
Bring your technical talent to a team that values your expertise - apply today!
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Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
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We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
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EUR40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Technical Support Engineer

Technical Support Engineers at Schneider Electric provide a combination of electrical, systems, network communications and application-specific software skills to provide technical support to our customers, application engineers, and sales team. Problem-solving is crucial as you will resolve technical issues by researching, identifying, developing, recommending and documenting corrective measures.

Your role

We value team dedication and people who are willing to take the initiative to learn and resolve problems while working together. Being a part of our team means maintaining that dedicated atmosphere that currently exists today. Not only do our Technical Support Engineers have the social skills to work together, but, they also have excellent customer relation skills to build a strong bond and make lasting connections with our customers. At Schneider, the customer is the key to our success.

You will partner with application engineers to assist with site-specific difficulties during new site commissioning, as well as system upgrades and expansions. In addition, partnering with sales personnel is essential in the pursuit of new business, and you will provide pre-sales technical support and assist with customer evaluations and system. You will also participate in power monitoring system development projects by contributing knowledge of customer applications, providing user information requirements, adding to and updating Schneider Electric's knowledgebase repository, providing test scenarios and typical use-cases, and occasionally participating in product development and testing.

This job might be for you if…
* You are a recent graduate with an Electrical, Power Systems or Computer Engineering, or equivalent.
* Have a passion and understanding of Energy and Power.
* You have computer knowledge, particularly relating to Windows server, SQL, network and operating system installation and configuration.
* Experience in software, hardware, networking, database and/or system troubleshooting, diagnosis and problem solving
* Want to learn through hands-on testing with equipment in a local lab.
* Have strong customer service skills - Able to articulate instructions verbally. - Good Listener - De-escalation
* Are great working with people with a wide range of technical backgrounds, including consultants, senior professional engineers, energy managers, electricians, IT engineers and personnel, account managers, sales personnel
* Love working in a team environment
* Open to occasionally traveling to various customer sites.
* Bilingual in Spanish or French a plus
Nice to have Skills:
* Knowledge of Schneider Electric Power Monitoring and Control products
* On-site or remote advanced technical support experience
* Electrical Power system experience
* Protocol Experience in Modbus, Ethernet IP, Bacnet, or other industrial protocols
* Experience with CRM systems, Salesforce preferred
* SQL Database querying and programming experience
* Modicon PLC Experience

Requisiti del candidato:

What's in it for me?
* Expand your technical expertise while working with innovative products and solutions
* Collaborative team environment that encourages knowledge sharing and growth
* Professional development opportunities to advance your career
* Direct impact on customer satisfaction and business success
Bring your technical talent to a team that values your expertise - apply today