INFINITI Customer Experience Project Specialist

Descrizione del lavoro:

Location(s): Mexico City
Job Schedule: Full-time - Onsite.
Education Requirement: Bachelor´s degree in Marketing, Finance, Business Administration, Industrial Engineering or similar field.

Come Drive Innovation with Us.

INFINITI is seeking a Customer Experience Project Specialist to enhance and support our customer-focused projects.

This role, focused on Customer Experience and Martech (Marketing & Technology) Project Management, is responsible for supporting and enhancing the full customer journey while ensuring alignment with both global and local strategies.

The Specialist will lead the planning, management, and coordination of cross-functional initiatives, working with both internal teams and external partners. The goal is to ensure a smooth, consistent, and effective customer experience across all brand touchpoints, products, services, and digital/physical channels.

This role also contributes to commercial performance by optimizing customer journeys, improving lead quality, and enhancing tools and processes that support sales conversion.

A Typical Day at Nissan:
CUSTOMER EXPERIENCE AND LEAD MANAGEMENT
* Develop and execute the annual, phygital Customer Experience (CX) strategy, ensuring all touchpoints are considered in planning.
* Collaborate with cross-functional teams to identify issues, analyze root causes, propose solutions, and drive the implementation of Customer Experience improvement projects.
* Lead internal negotiations and coordination to support the development and rollout of tools and customer journeys.
* Ensure proper integration and alignment between lead management systems and all relevant stakeholders.
* Partner closely with sales teams to analyze funnel performance, identify conversion bottlenecks, and implement phygital improvements that increase sales opportunities.

BRAND APPLICATIONS AND COMMUNICATIONS PLATFORMS
* Act as the primary liaison between business stakeholders, agencies, and IT to ensure seamless communication and project delivery.
* Oversee the lifecycle of brand digital platforms (websites, apps, etc.) from a business perspective, ensuring continuous enhancements, upgrades, and user adoption.
* Drive performance improvement and optimization of marketing automation platforms.

INFINITI CROSS-FUNCTIONAL LEADERSHIP
* Ensure brand equity, visual identity, and MARCOMM priorities are consistently upheld across all stakeholders (call center, customer quality, aftersales, sales teams, dealers, etc.).
* Serve as the single point of contact for providing data and insights for Nissan Customer Experience, IT, and Customer Quality projects.

Professional Profile We Are Looking For:
* Bachelor´s degree in Marketing, Finance, Business Administration, Industrial Engineering or similar field.
* 3+ years in Digital Marketing.
* 2+ years hands-on experience in CX/UX/UI & data analytics experience.
* High proficiency in PowerPoint, Excel, and key digital marketing tools (e.g. Adobe Analytics, Social Media Ads, Programmatic platforms).
* Advanced English proficiency.
* Strong project management skills and ability to lead multiple initiatives simultaneously.
* Travel Required 10% (annually).

Nice to have:
* Previous experience in media or digital creative agencies.
* Experience within the automotive or luxury industries.
* Ability to communicate insights effectively to both technical and non-technical audiences.
* Certifications in Project Management, Scrum, Agile, or related methodologies.

What You'll Look Forward to at Nissan:
Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offerings that may vary by location and role.

Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.
NISSAN FOR EVERYONE
People are our most valuable assets, and diversity and inclusion are essential to maximizing the power of each team member. Our Corporate Diversity Initiative ensures our workplace meets the unique needs of our employees and customers. We are committed to creating a culture where everyone belongs and feels respected, valued, and heard.

Nissan values inclusion in all areas of our business, striving to mirror the diversity of our customer base and communities. Join us in our commitment to diversity and inclusion.

THIS IS NISSAN:
https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQaMéxico City Ciudad de Mexico Mexico