Business Process Expert ATR

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APM Terminals

Business Process Expert ATR
Join the wave of growth at Maersk! We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen!
A year of growth, and we're just getting started! Our Global Service Centers (GSC) in Mexico and Brazil have been thriving for over a year now, and we're taking it to the next level. As part of our GSC Americas team, you'll be at the forefront of driving excellence across our global network, collaborating with diverse professionals, and embracing challenges that inspire growth. If you're ready to propel your career with a world leader in transport and logistics, Maersk is your destination. Embark on a journey with us-where your passion will navigate the future of global commerce.

Here's the Deal:
As a Business Process Expert (BPE) ATR, you act as the process authority for L3-L5 ATR processes, ensuring standardization, compliance, and continuous improvement across APM Terminals. You support Business Process Owners (BPOs) and Functional Process Owners (FPOs) by providing expert insights on process, data, and system functionality, ensuring that operational standards are understood, feasible, and consistently followed. You represent the voice of the user community, support global governance, and help drive impactful improvements at scale.

Key Responsibilities:
Processes & Standardization
* Own and maintain L4 SOPs and related L5 workflows.
* Keep all SOPs updated, including inputs, outputs, KPIs, and success criteria.
* Support FPOs in shaping end-to-end L3 process journeys.
* Drive standardization and automation across terminals.
* Collaborate with peer BPEs to support APMT global standardization goals.

Performance Management & Compliance
* Monitor operational process KPIs and follow up with FPOs/Key Users where needed.
* Contribute to SQDC performance activities and process confirmations.
* Ensure controls are in place to keep processes repeatable, compliant, and audit-ready.
* Identify and manage local exceptions requiring formal sign-off.
* Facilitate knowledge-sharing communities to strengthen skills and alignment.

Change Management
* Review and validate frontline change requests, ensuring clarity and feasibility.
* Identify opportunities to remove waste and improve processes through Kaizens.
* Engage and influence process users to drive adoption of improvements.
* Support deployment of new processes or system changes.
* Lead the Key User community for coaching, communication, and adherence to standards.
* Ensure training materials remain accurate and support new releases or transitions.

The Basics:
* Academic Background: Bachelor's degree in finance, Accounting, Business, or related field
* Years of Experience: 4-6 years, including at least 3 years as a super user in relevant functions
* Software: ERP systems & Excel Intermediate (Pivot Tables & Formulas)
* Technical Skills: Deep knowledge of L3-L5 execution, data flows, systems, and process governance

Competencies:
* Strong stakeholder management
* Adaptability and resilience
* Excellent communication and facilitation skills
* Ability to influence without authority
* Structured problem-solving
* Calm and effective when navigating resistance
* Recognized expertise by peers

Please consider:
Due to country regulations related to foreigner employment guidelines, we can only consider Mexican workers for our Americas Hub in Mexico City.

What we offer:
At Maersk, we offer exciting global career opportunities that enhance your skills through our award-winning, diversity-focused talent development programs. Our dynamic work environment keeps you energized and motivated, as you join a values-driven, diverse, and passionate team that truly supports one another. We are dedicated to fostering a culture of fairness, respect, responsibility, and care for our business and customers. With competitive compensation and benefits, our globally recognized talent policies ensure continuous investment in your personal and professional growth. We value diversity as a source of strength and are committed to helping you unlock your full potential as part of our high-performing teams.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com