Site Services Specialist I

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Site Services Specialist I

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

We are currently seeking a Site Services Specialist I to join our diverse and dynamic team. As a Site Services Specialist I at ICON, you will play a key role in supporting clinical trial sites by managing logistics, resolving site-related issues, and ensuring that sites are equipped with the necessary resources to conduct trials effectively. You will contribute to the smooth execution of clinical trials by providing high-quality site support and ensuring compliance with regulatory requirements.

Availability to work twice a month, from Tuesday to Saturday, 10:00 AM to 6:00 PM.

What You Will Be Doing:

* Providing logistical and operational support to clinical trial sites, ensuring timely and efficient delivery of materials and supplies.
* Assisting in resolving site-related issues, troubleshooting operational challenges, and ensuring adherence to study protocols.
* Collaborating with cross-functional teams to ensure seamless communication between trial sites and ICON teams.
* Tracking site performance metrics and providing reports to support study timelines and goals.
* Notify Sponsors, Investigators, and/or CRAs of values as specified per protocol or laboratory SOPs.
* Activities related with Call center, management focus on emails, calls, CRAs contact.

Your Profile:

* Bachelor's degree in Medicine, Biotechnology, Biochemistry, Chemistry, or a related field.
* Minimum of 1 year of experience in a call center or customer service role.
* Advanced proficiency in English.
* Exceptional written and verbal communication skills.
* Strong ability to meet tight deadlines and work under pressure.
* Experience in site management, clinical operations, or a related field is preferred.
* Strong problem-solving and organizational skills, with the ability to manage multiple tasks and deadlines.
* Excellent communication and interpersonal skills, with the ability to work effectively within a cross-functional team.

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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:
* Competitive base salary and performance related incentives
* Health and wellbeing programmes including medical, dental, and vision coverage where applicable
* Retirement and pension plans
* Life assurance and disability coverage
* Employee assistance programmes and wellbeing resources
* Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply