Front Office Manager

Descrizione del lavoro:

The Standard, Mexico City arrives in the historic Tabacalera neighborhood with character, color and a signature wink. The hotel will feature 206 rooms and suites, 27 branded residences and a leafy "secret" garden sure to become the city's favorite hideaway. Our debut in Latin America raises the aesthetic stakes, drawing from sun-washed CDMX architecture and a sensual, organic palette.
A bright café and late-night diner keep the ground floor lively from early mornings to the final nightcap. Above it all, a rooftop pool, signature restaurant and outdoor bar take in striking views of the Monumento a la Revolución. Each room and residence includes a private balcony, offering a front-row seat to the city.
The spa delivers thoughtful indulgence with a hydrotherapy, saunas and pools, plus a fitness studio with classes from yoga to HIIT. Set among Tabacalera's galleries and creative corners, The Standard, Mexico City blends social energy with laid-back escapism in a way only The Standard can.
We are currently seeking a Front Office Manager to bring our Anything but Standard ethos to life while helping shape the guest experience at The Standard, Mexico City.

At The Standard, we don't just check guests in, we create moments, set the tone, and make every arrival feel like the beginning of something unexpected. As Front Office Manager, you'll be the heartbeat of our lobby, orchestrating a seamless, energetic, and distinctly Standard experience.
What you'll do:
* Lead, inspire, and develop a dynamic front office team that delivers bold, personalized service
* Own the guest journey at the point of arrival and departure, ensuring every interaction is effortless yet memorable
* Set the vibe: balancing efficiency with personality, professionalism with individuality
* Oversee daily operations including reception, and guest services
* Anticipate guest needs, resolve challenges creatively, and turn problems into stories worth telling
* Collaborate with other departments to ensure a cohesive and elevated guest experience

Requisiti del candidato:

What you bring:

* A solid foundation in Hospitality, Tourism, Business Administration, or a related field
* 2-5 years of experience, you've been around the block and know how to run the show
* Strong understanding of front office operations, guest experience, and service standards
* Comfort working with PMS systems (Opera, Protel, etc.) and a confident handle on day-to-day reporting
* A natural flair for guest engagement, you read the room and know how to elevate every interaction
* A calm, solutions-driven mindset with a talent for handling anything that comes your way
* Strong communication skills, you connect effortlessly with guests and your team
* Strong leadership skills with a hands-on, lead-by-example approach
* An eye for detail and a natural instinct for creating memorable guest moments
* Previous experience in front office operations within a lifestyle or luxury environment
* Fluency in Spanish and English

If this sounds like you, we'd love to meet you. Come be part of something anything but standard