Sales Support Analyst

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Job Description
JR-202601274 Sales Support Analyst
Position Objective

Provide proactive support and follow-up with sales channels to resolve operational issues that may impact sales to end customers (finance, logistics, invoicing, government regulations, etc.). Act as a key point of contact for handling daily requests and requirements from internal teams and external partners, ensuring timely and effective solutions.

Key Activities and Responsibilities:
* Serve as a specialized advisor, responding to and resolving daily inquiries and requirements related to sales operations.
* Develop and communicate forecasts and sales reports across teams to support decision-making.
* Review and ensure compliance with project reporting requirements and deliverables.
* Perform data analysis to evaluate current sales tactics and operational processes, identifying areas for improvement.
* Drive initiatives to enhance Sales and Marketing operations.
* Build and maintain strong relationships with internal and external stakeholders, including Marketing, Sales, Legal, Agencies, and GM partners.
* Collaborate cross-functionally to troubleshoot and resolve issues quickly, minimizing impact on customer experience.
* Perform other related duties as assigned.
* Analytical mindset with proficiency in reporting and data interpretation (Excel , Power BI, SQL, etc).
* Knowledge of sales operations, logistics, finance, or regulatory processes is a plus.

Required Skills:

* Business Degree: Industrial Engineering or similar experience
* Experience in support areas (e.g. specialized support desk) with a focus on resolving operational or process-related issues.
* Strong problem-solving skills and ability to manage multiple requests in a fast-paced environment.
* Open to work in flexible schedule especially at the end of the month and some Saturdays
* Excellent communication and relationship-building abilities.
* Able to communicate effectively in English for business purposes

PONSORSHIP NOT SUPPORTED: "GM does not provide immigration-related sponsorship for this role, do not apply for this role if you will need GM immigration sponsorship now or in the future"

In case you need any reasonable adjustment to continue with your process, let your recruiter know.

Remember to attach your CV when applying to this vacancy.

DIVERSITY STATEMENT: General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
About GM
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Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations
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