Desk Manager - Anantara Grand Hotel Krasnapolsky Amsterdam

Descrizione del lavoro:

Where your journey begins
In the heart of Amsterdam, overlooking the Royal Palace and National Monument, Anantara Grand Hotel Krasnapolsky Amsterdam blends timeless elegance with modern flair. With 402 stylish rooms, over 2,000 square meters of meeting space, and a serene Spa & Wellness center, our hotel is a destination in itself.
Guests indulge in Michelin-starred dining at The White Room by Jacob Jan Boerma, sip signature cocktails at The Tailor, and enjoy the historic charm of Grand Café Krasnapolsky. The iconic Wintergarden - dating back to 1880 - hosts inspiring events and daily breakfast in a breathtaking setting.

Are you a natural host with a passion for leadership and luxury service? At Anantara Grand Hotel Krasnapolsky Amsterdam, we're looking for a Desk Manager who brings structure, warmth and excellence to every guest interaction - from check-in to fond farewell.
Your role in the journey
As Desk Manager, you'll lead the Front Office team during your shift, ensuring seamless operations and exceptional guest service. You'll be the go-to person for both guests and team members, creating a warm and professional atmosphere in our lobby.
Your responsibilities include:
* Supervising and supporting the Front Office team during your shift.
* Training and mentoring new team members and interns.
* Ensuring smooth communication with other departments.
* Handling administrative and financial tasks related to the shift.
* Performing all standard Front Office duties, including check-ins and check-outs in line with LQA standards.
* Managing guest inquiries, phone calls and emails with professionalism and care.
* Creating a welcoming environment for our international guests and ensuring every stay is memorable

Requisiti del candidato:

What you'll bring
* A spontaneous, flexible and detail-oriented mindset.
* A guest-first attitude and strong administrative skills.
* Leadership experience and the ability to energize a team.
* Flexibility to work various shifts, including nights.
* Experience as a receptionist; previous experience as Desk Manager or Shift Leader is a strong advantage.
* Excellent communication skills in English; additional languages are a plus