Operations Specialist, Account Management Services

Descrizione del lavoro:

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role: 

The objective of this role is to deliver end-to-end operational support for the Account by coordinating transaction workflows, managing documentation and data processes, and ensuring administrative excellence across all real estate transactions. Build and maintain standardized frameworks for governance, reporting, and knowledge management that enable efficient transaction execution and continuous service improvement.

Responsibilities: 

Transaction Management Operations

* Independently coordinate all logistics for stakeholder engagement, including confirming availability, scheduling site visits, and managing travel arrangements.

* Ensure all required confidentiality agreements are secured and properly filed.

* Consolidate and transmit marketing materials to relevant stakeholders following site visits.

* Lead support for due diligence activities, including visual, regulatory, technical, and specialist assessments.

* Manage the final records process by loading and transferring finalized documentation into JLL's records management system.

* Support the TM (Transaction Management) team by:

* Participating in preparation, analysis, and documentation activities.

* Assisting with the collection of due diligence materials and assessment deliverables.

* Providing operational and analytical inputs as directed by TM leads.

* Supporting communication and coordination with project stakeholders

Governance and Account Operations

* Interacting with both - JLL and Client stakeholders to ensure smooth operations and service delivery.

* Review account processes with an eye on ensuring global consistency; lead change management initiatives for service delivery teams.

* Assist in the development, documentation, training, and support of globally consistent operating processes.

* Implementation of the governance framework on the Account, including management of Account Playbook, Account SharePoint, Client Portal, etc.

* Develop and document the quality assurance processes for the Governance Reporting.

* Proactively identify performance vulnerabilities and compliance risks, monitor inefficiencies, flag issues, escalate critical risks, and recommend action plans.

* Ensure consistent measurement and reporting standards via scorecards and dashboards, supported by regular performance reviews.

* Acting as a point of contact and escalation for internal stakeholders

* Streamlining communication within the Account, monitoring meeting governance, leading preparation to various Client's/Account's meetings

Requirements:

* Bachelor's or master's degree, preferable in Business Analytics / Economics / Management / Real Estate.

* 3-7 years of relevant business environment experience, minimum 2 years' experience in real estate related fields.

* Strong knowledge of MS Office (Outlook, Teams, Word, Power Point, Excel - advanced formulas, and pivot tables, basic VBA would be an asset).

* Fluent spoken and written Business English (enabling leading conference calls and trainings delivery).

* Excellent problem-solving skills and attention to detail.

* Ability to present complex information in a simple way for JLL and Client senior stakeholders and deliver presentations to the wider public.  

* Ability to deliver tasks with minimal supervision, skill to plan and execute autonomously, client focused, open - minded and willing to challenge status quo.

* A self-starter, generating new ideas and outputs with positive can-do attitude

* Ability to multitask and work under pressure when required.

* Project Management background would be an asset.

What we offer:
* Contract of employment
* Benefits package (private healthcare, cafeteria system, life insurance)
* Long-term career growth opportunities
* Training and development programs to enhance your skills
* Modern office in an attractive location (Warsaw Spire) near the subway station (hybrid working mode) or possibility to work remotely

What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location:
Remote -Warsaw, POL

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL