Customer Service Specialist with English (12-month contract)

Descrizione del lavoro:

At Swarovski, you don't just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you're ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we're ready for you.

Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You'll collaborate across borders, deliver high-quality services, and help shape a people-centered organization.

We're looking for a Customer Service Specialist with English to provide high quality service and support to our customers based in the UK and Ireland.
This is your chance to gain experience in the luxury goods industry and in an international company.

About the Job
Your responsibilities include, but are not limited to:
* Providing high-quality and consistent customer service, guiding customers through product selections, promotions, and order details
* Responding to chat, email, and phone inquiries within the company's KPIs
* Resolving queries and complaints by understanding customer needs, identifying root causes, selecting appropriate solutions, and ensuring full resolution and customer satisfaction. Diplomatically handling disputes to find mutually beneficial resolutions
* Upholding the highest standards of data accuracy and integrity across all systems, ensuring seamless operations and impeccable service delivery
* Maintaining sensitive information, such as payment and customer data, in compliance with local laws, e.g., General Data Protection Regulation (GDPR)
* Contributing to Continuous Improvement initiatives by delivering ideas and driving standardization, efficiency, and quality improvement projects

About You
We are looking for a unique and amazing talent, who brings along the following:
* Fluency in English speaking and writing (minimum C1 level)
* Additionally, intermediate proficiency in speaking and writing in either French or German is advantageous (minimum B1 level)
* Fast learner with strong customer service focus
* High degree of accuracy and attention to details
* Strong communication and cooperation skills
* Strong cultural awareness
* Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow) - nice to have
* A comprehensive understanding of the local culture of supported countries - nice to have
* Work experience in a virtual, multi-national set up - nice to have
* Knowledge of eCommerce business - nice to have

What We Offer
You can expect a range of benefits, including:
* Learning and career development programs to help you grow
* Hybrid and flexible work options to support your work-life balance
* A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as finance and legal matters
* Paid volunteering leave to support causes that matter to you
* Exclusive employee discounts on Swarovski products
* Private medical coverage
* Life insurance
* MyBenefit program
* Employee social fund
* Recognition awards

To ensure clarity and fairness, we share salary information via email with candidates invited for interviews.

About Swarovski
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world's finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.
Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.
Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

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