Assistant Front Office Manager - Hotel Dreams Madeira Resort & Spa (Portugal)

Descrizione del lavoro:

At Hyatt, "We care for people so they can be their best." This is reflected in our core values: Empathy, Integrity, Respect, Experimentation, and Wellbeing.
Joining us means becoming part of the growing Hyatt family, with over 1,150 hotels in more than 70 countries, and recognized as a Great Place to Work.
Being part of Hyatt means always having the space to be yourself. We are passionate about diversity, equity, and inclusion. Our global teams are a vibrant mosaic of cultures, ethnicities, genders, ages, abilities, and identities.

Consider your next career move as an Assistant Front Office Manager at our 5-star hotel in Madeira (Dreams Madeira Resort & Spa Marina).

Your main mission will be: To support the operational excellence of the Front Office department by coordinating and supervising the team's daily activities, ensuring exceptional guest service, efficient management of check-in and check-out processes, and the implementation of high-quality standards to deliver memorable experiences from arrival to departure.

Your main responsibilities will include:

* Ensure adherence to quality expectations and standards

* Run and collaborate with the entire Front-Office team, including reception, concierge service and reservations

* Solve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism

* Identify talents, lead, train and build team spirit in a huge team

* Monitor the quality

* Address guests' service needs and deal with specific customer requests

* Develop and maintain positive working relationships with other departments and colleagues

* Take action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests

What you'll love about us:

* Competitive compensation package, above local market average

* Meal benefits provided through a meal card
* Free on-site parking for employee convenience

* Opportunities for personal and professional development, with access to continuous training and real growth prospects within the Hyatt group

* Dynamic, inclusive, and collaborative work environment, where talent, initiative, and teamwork are truly valued

Requisiti del candidato:

What we expect from you:

* Strong organizational, communication, and planning skills

* Proactivity, dynamism, multitasking ability, and good time management

* Honesty, integrity, and a high sense of responsibility

* Passion for hospitality and proven experience of at least 2 years in a similar role

* Customer-orientated attitude and in-depth knowledge of customer service

* Proficiency in speaking and writing in Portuguese & English, basic German and/or French is a plus
* Careful presentation

* Proactive, with a sense of initiative and teamwork

* Sense of responsibility and autonomy

* Excellent communication and people skills

* Solid knowledge of MS Office, especially Excel

* Knowledge in operational systems