Asset Servicing Client Service Group - Relationship Manager

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Job Description

Purpose of the role
To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.

Accountabilities
* Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
* Collaboration with teams across the bank to align and integrate operational processes.
* Identification of areas for improvement and providing recommendations in operational processes.
* Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
* Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
* Identification of industry trends and developments to implement best practice in banking operations.
* Participation in projects and initiatives to improve operational efficiency and effectiveness.

Assistant Vice President Expectations
* To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
* Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
* If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
* OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
* Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
* Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
* Take ownership for managing risk and strengthening controls in relation to the work done.
* Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
* Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
* Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
* Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
* Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Join us at Barclays as an Asset Servicing Client Servicing - Relationship Manager. In this role, you will act as the single point of contact for some of our top global Asset Servicing clients, providing high-quality relationship management, and ensuring exceptional service delivery across regions. You will support clients on any aspect of asset servicing, coordinating internally across global teams to ensure seamless responses, timely issue resolution, and a consistently excellent client experience.

To be successful as an Asset Servicing Client Servicing Relationship Manager, you should have:
* Strong Asset Servicing SME expertise.
* A proven client servicing mindset, ideally with experience supporting top-tier clients.
* Excellent communication skills with the ability to influence and engage at all levels.

Some other highly valued skills may include:
* Experience with Barclays systems or similar large-scale financial services platforms.
* Having managed or worked within a high-performing asset servicing team.
* A strong risk and control mindset, with the ability to anticipate and mitigate issues.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in London