Front Office Manager

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Front Office Manager
Salary: £49,700 Tronc
About Andaz London Liverpool Street
Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London's most trendy neighborhoods.
The hotel features 267 guestrooms and suites along with a collection of distinctive food and beverage experiences including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast paced environment for colleagues. Andaz also offers 14 unique meeting and event spaces including the historic 1901 Ballroom and the Masonic Temple, both rich in character and heritage.
At Andaz, which translates from Hindi as "personal style", colleagues are encouraged to be their authentic selves while delivering personalised and memorable experiences for guests.
Duties and responsibilities related to the Front Office Manager role
· Ensure that all Hyatt regulations are strictly observed and respected.
· Work closely with the Executive Housekeeper and his/her assistants to ensure that rooms are ready on time and to reduce waiting time.
· Work closely with the Director of Engineering to coordinate preventive maintenance.
· Supervise Assistant Front Desk Manager to make sure that s/he achieves his/her goals and continue to support his/her development.
· Work closely with the Guest Services to improve both the arrival and departure experience.
· Review daily the rate variance to ensure that the proper rates are consistently applied
· Ensure that open folios and paymasters are properly monitored and closed on time.
· Monitor the implementation and use of Colleague Advantage.
· Supervise the Front Office team training.
· Work with HR to develop the Front Office team.
· Ensure that we achieve our Enrolment Success Rate target.
· Maximize Upsell opportunities.

About you
You are an experienced and highly organised Front Office professional with a strong background in the hospitality industry. You have proven experience in a similar Front Office Manager role within a hotel environment, with a solid understanding of front desk operations, reservations systems, and guest service standards. You are a natural leader, confident in supervising and motivating a team while ensuring exceptional guest experiences at all times. With excellent communication and problem-solving skills, you handle guest enquiries and concerns with professionalism and efficiency. You thrive in a fast-paced environment, have a keen eye for detail, and work collaboratively with housekeeping and other departments to ensure smooth day-to-day operations. A strong customer-focused mindset and commitment to service excellence are at the heart of everything you do.

Benefits you will enjoy as a Front Office Manager
· 12 complimentary nights a year across Hyatt Hotels worldwide
· Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
· Free monthly massages
· Access to the hotel gym
· Free meals on duty in our colleague restaurant
· Uniform provided and laundered complimentary
· Headspace membership and access to our Employee Assistance Programme
· 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
· Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For.
At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Next steps: Apply today for this Front Office Manager role and start your journey with Hyatt Hotels