Patient Care Coordinator

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Summary Statement

Ability Prosthetics & Orthotics has served patients in Pennsylvania and Maryland for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy-combining the strength of a global innovator with the relationships and responsiveness of a local clinic.

We are currently looking for a Patient Care Coordinator (PCC) for our Lancaster, PA office. Our PCCs are the backbone of each patient visit, ensuring that scheduling, documentation, and day-to-day operations run smoothly. From greeting patients to managing clinic logistics, you play a key role in delivering a positive care experience.

Duties & Responsibilities

* Provide administrative support at the front desk at assigned locations by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
* Effectively schedule and/or modify patient appointments.
* ​Ensure customers receive the best service possible and concerns are satisfactorily resolved.
* ​Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
* ​Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
* ​Perform initial insurance verfications.
* ​Create patient account profile in the Medical Record system.
* ​Maintain a clean office work environment.
* ​Accept payments from patients as appropriate.
* ​Comply with Corporate Compliance and HIPAA responsibilities.
* Potentially attend training in Hanover or Lancaster once or twice as needed.
* ​Perform other duties and special projects as assigned.​

Qualifications

* High school diploma or equivalent.
* Proficient in MS Office and databases.
* Strong communication and interpersonal skills.
* Excellent multitasking and time management skills.
* Office administrative experience, preferably in a medical office.
* Strong attention to detail and accuracy.
* Insurance knowledge including Medicare.
* Customer service experience.

Benefits

* Medical
* Vision
* Dental
* Health savings accounts with employer contribution
* Flexible spending account options
* Company-paid life insurance policy
* Generous Paid Time Off
* Company holidays
* Floating holidays
* 100% company-paid short & long-term disability
* 401k match up to 3.5