Security Cloud Solution Architect

Descrizione del lavoro:

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

Our mission is to protect customers from cybersecurity threats. Our vision is to deliver a comprehensive AI-driven security stack that provides best-in-class protection. Our Threat Protection strategy at Microsoft spans multiple products and services, providing state-of-the-art protection across the entire digital estate. Our culture is centred on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

We are looking for a Cloud Solution Architect (CSA), specializing in Security who is passionate about driving our customers' security transformation on the Purview Data Security, Sentinel and Defender XDR solutions and services. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements. Our Security CSAs work with Enterprise level customers on the bleeding edge of our Security solution stack.
This role is flexible in that you can work up to 100% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Customer Centricity
* Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
* Customer/Partner Insights - Provide feedback & insights from customers/partners.
* Be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
* Land an end-to-end value prop for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Data Security, Threat Protection, ID + Access Management and Cloud Security.

Business Impact
* Position and deliver solutions that drive Security product usage and develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
* Identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable IP.
* Accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits "Secure by Design" framework, such as high-performance levels, security, scalability, maintainability, appropriate reusability, and reliability upon deployment.

Technical Leadership
* Align individual skilling to team/area demands & Customer Success goals.
* Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.
* Run Architectural Design Session to build a plan for implementing the solution - governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
* Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.

* Leverage the breadth of your technical experience and knowledge in foundational security, foundational AI, architecture design, with depth Subject Matter Expertise in security to deliver the end-to-end security story for Microsoft, highlighting the value proposition using your experience in security and expertise around related technologies and concepts such as Data Security, Zero Trust, threat management, SOC monitoring (SIEM / SOAR), Extended Detection & Response (XDR) + SIEM, Cloud Security and Identity

Requisiti del candidato:

* Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field.
* Experience in one or more of the following:
* Cloud/infrastructure technologies
* IT consulting/support
* Systems administration
* Network operations
* Software development/support
* Technology solutions and practice development
* Architecture and/or consulting
* Breadth of knowledge across Microsoft Cloud security domains, including:
* SIEM & XDR
* Purview - Data Security
* Endpoint Security
* Cloud Security
* Identity
* Expertise in Purview Data Security-covering DLP, MIP, and IRM-is critical for success in this role.
Technical Skills & Tools
* Defender for Applications
* Defender for Office (MDO)
* Microsoft Sentinel
* Microsoft Defender for Cloud (MDC)
* Defender for Endpoint (MDE)
* Defender for Identity (MDI)
* Identity - Entra ID
Core Competencies
* Breadth of technical security experience with depth and SME-level expertise in:
* Data Security (DLP, MIP, IRM)
* Extended Detection and Response (XDR)
* Proven ability to map customer needs to technical solutions.
* Strong technical understanding of Microsoft Security Solutions and competitor offerings.
* Empathy, curiosity, and continuous learning mindset with a drive for results.
* Demonstrated technical leadership in previous roles.
* Ability to resolve customer escalations quickly by coordinating appropriate resources.
Preferred Certifications
* Microsoft Security Architecture
* CISSP, CCSP, or equivalent
Business & Advisory Skills
* Business Value: Ability to articulate business needs and value of solutions to stakeholders, aligning with goals and strategy.
* Trusted Advisership: Build deep relationships with technical and business decision-makers through understanding customer needs and technologies.
* Situational Fluency: Use self-awareness to interpret verbal and non-verbal cues effectively.
* Insightful Listening: Ask probing questions to uncover customer needs, issues, and drivers beyond what is explicitly stated.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work