Front Office Host

Descrizione del lavoro:

Main Duties and responsibilities:
General Competencies
* Conveying, supporting and exampling the corporate culture
* Support of a good working atmosphere through personal communication
* Respect and recognition of the work and performance of colleagues
* Active cooperation and support of teamwork in the hotel and in the department
Service and Services
* Polite, personal and professional service
* You see yourself as a service provider to customers and colleagues
* You maintain a friendly and efficient tone on the phone

General Guidelines
* Supporting and adhering to all procedures, policies and procedures
* Promoting and complying with all guidelines regarding operational safety
* Adherence to the brand standards of the company and the hotel
* Punctual and well-groomed appearance at the workplace
* Compliance with the dress code and the guidelines of appearance
Communication and corporate culture
* Conveying, supporting and exampling the corporate culture
* Support of a good working atmosphere through personal communication
* Respect and recognition of the work and performance of colleagues
* Active cooperation and support of teamwork in the hotel and in the department
Other
* Ensuring a clean and organized workplace at all times
* Maintenance and careful handling of the equipment and work material
* Independent execution and planning of various projects if required
* Acceptance of individual orders and assistance in other departments if necessary
Special tasks and areas of responsibility:

* Ensures the best possible guest service within its departments
* Ensure an optimal workflow throughout the front office
* Takes over shifts at reception day and night
* All processes must be constantly monitored by the host and, if necessary, corrected
* Jointly responsible for good cooperation within the front office departments
* Maintenance of databases, rate tables and all systems belonging to the reception
* Must be informed about activities in the hotel and communicate them further
* Monitors the functionality of all devices at the reception
* Follows all security measures and procedures
* Is responsible for cleanliness and order
* Is responsible for the cash float during the shift
* Furthermore, pays attention to cleanliness in the entire hotel area
* Is responsible for the bookout of hotel guests if necessary
* Pays attention to cost-conscious handling of material and energy in the reception area
* Controls the archiving of the necessary documents
* Ensures a corresponding entry of all guest wishes in the logbook
* Forwards guest complaints to the service leader for follow-up
* Actively offers guests to join the World of Hyatt loyalty program
* Is jointly responsible for the achievement of the upsell departmental goal
* Actively offers upsells to guests.
* Supports the Bellstaff during high workloads when parking the cars
* Provides foreign currency exchange service
* Assists with guest services related requests
* Takes part in the training process of the newcomers