Micro Mobility Claims Analyst

Descrizione del lavoro:

KEY RESPONSIBILITIES

-Advanced English level - C1 (writing, speaking, reading) - mandatory;
-Experience in automotive in technical field ( service repair reception, spare parts sales/aftersales, car claims, body shop repair; tyre sales, tyre repair shop, tyre claims);
-Excellent communication skills and proven customer orientation;
-Attention to details and analytical skills;
-Ability to handle and analyze a large amount of information;
-Basic Excel and Microsoft Outlook knowledge;
-Proactive attitude, team spirit;
-CRM experience.

PROFILE KEY REQUIREMENTS

-Perform back-office activities;
-Claims management (opening claims, analyzing information, follow-up with all stakeholders for additional information / clarification up to task completion);
-Resolve in a short TAT information request received via email, guide, explain the process and help clients in an appropriate manner;
-Prioritization of the E-mails received in the workflow;
-Conduct examination and assessment of claims (online platform available for checking policy details);
-Communicate compensation decision to clients;
-Payment processing as per guidelines;
-Claims data maintenance in specific insurance CRM;
-Reporting activities and data controlling and reconciliations;
-Fully adhere to claims guidelines, as well as ensuring the other directives such as compliance, antitrust law, economic sanctions or anti-fraud are met.
89498 | Underwriting | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent